Security Service Technician

Wittenbach Business Systems•Detroit, MI

12d•Onsite

About The Position

Since 1974, Wittenbach has been a leading provider of innovative cash automation and security solutions for financial institutions. Our commitment to customer satisfaction and delivering results has driven our growth. With over 200 highly trained service professionals throughout our service area, we ensure rapid response to our customer’s service needs. The corporate office is in Sparks, Maryland along with regional operations in Hunt Valley, MD, Coatesville, PA and Charlotte, NC. Our Sales and Service footprint spans the Mid-West and East Coast. Job Summary: A Service Technician will be traveling daily to customer sites within a designated territory, performing routine maintenance and repairs to customer core product lines of cash automation products, ATMs & ITMs, conventional bank equipment and electronic security equipment ensuring minimal downtime. This position will ensure that these products are functioning properly and that any problems are addressed promptly. They may interact daily with customers or their designated contacts to ensure customer satisfaction with our services.

Requirements

High School diploma or equivalent required.
Valid Driver’s License
Acceptable Driving Record
Proficient in computer software application such as Android app software to include but not limited to timecards, expenses, inventory control management.
Ability to troubleshoot and diagnose technical issues and has skills in disassembling & repairing assemblies.
Understanding of how to input settings & configure equipment.
Provides feedback on product performance or issues and has knowledge of training principals and the ability to apply them to on-the-job-training.
Military Veterans encouraged to apply.
Must pass a drug, driving and criminal background check prior to employment.
Due to the nature of our business, qualified candidates must pass a drug, driving and criminal record check prior to being hired.
Able to properly lift 50 pounds or less frequently, 100 pounds or less occasionally. The highest point of any lift - overhead; the lowest point of any lift - the floor.
Able to move 50 pounds or less frequently, 100 pounds or less occasionally.
Able to push/pull objects with moderate effort frequently. Maximum effort occasionally.
Able to sit and/or stand 2 hours continuously, up to 8 hours per day. Able to remain on feet for 2 hours continuously.
Must be able to manipulate small objects with close eye-hand and arm-hand coordination for entire shift.
Able to perform motor skills such as grasping, finger manipulation, pinching, bending, reaching out, twisting, turning, reaching up, wrist turning/torqueing for 2 hours continuously.
Able to effectively communicate with customer base, both orally and in writing.
Able to see objects closely, discriminate colors, perceive depth continuously.
Able to understand, relate to, and apply concepts on a continuous basis.
Able to remember multiple tasks / assignments given to self and others over long periods of time continuously.
Able to drive vehicle from site to site in order to provide technical support for our customers.
Driving requirements may be up to and including 4-6 hours per day and on occasion up to 10 hours.
Must be able to use power tools such as a drill or saw overhead.
Able to climb ladders up to 20 feet high

Nice To Haves

Associate degree in Electronics or equivalent military or trade school preferred.

Responsibilities

performing routine maintenance and repairs to customer core product lines of cash automation products, ATMs & ITMs, conventional bank equipment and electronic security equipment ensuring minimal downtime.
ensuring that these products are functioning properly and that any problems are addressed promptly.
interact daily with customers or their designated contacts to ensure customer satisfaction with our services.

Benefits

Health Insurance: Medical, dental, and vision coverage
Financial Protection: Identity theft protection and voluntary life insurance
Time Off: Generous PTO starting up to 120 hours after 30 days of employment, plus paid holidays (including your birthday)
Employee Support: Access to the Employee Assistance Program and Employee Assistance Fund
Retirement Savings: 401(k) retirement plan with employer match
Flexible Spending: Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
Life Insurance: Employer-paid life insurance, short-term disability, and long-term disability
Professional Development: Paid training opportunities and Education Assistance Program
Referral Bonus: Earn up to $5,000 for referring new employees
Transportation: Company vehicle provided along with fleet card
Overtime: Eligible for overtime pay in accordance with Department of Labor regulations
Bonus Opportunity: Long term incentive plan available for field service employees