Security Service Technician

Allied Universal Security • Boston, MA

51d • $35 - $50

About The Position

Allied Universal Technology Services is hiring a Service Technician to drive our mission of being the world's most trusted service provider. The technician will perform service, maintenance, repair, and diagnostics on access control systems and IP-based video equipment, including electrified/non-electrified locks, card readers, IP/analog cameras, intercoms, video recorders, and wired/wireless systems.

Requirements

• High school diploma or equivalent
• Must possess a valid Driver's License with at least one year of driving experience, a clean driving record (no major violations within last 36 months, no more than 1 accident in last 24 months, no more than one minor moving violation in last 24 months), a minimum level of insurance as required by Company policy, and the ability to safely operate a company-issued vehicle
• Minimum of two (2) years of field experience in the electronic security industry
• Possession of state-specific licensing or ability to obtain and hold license once hired
• Proficient computer skills with the ability to quickly navigate and oversee the use of multiple systems and applications
• Exceptional interpersonal and communication (both oral and written) skills to document and report important information with all levels of the organization
• Ensure the completion of tasks and projects, both independently and as part of a team, to meet deadlines and contribute to the overall success of the organization
• Available for scheduled "on-call" duties to respond to emergency service tickets/requests
• Strong troubleshooting skills, mechanical and electronics aptitude
• Ability to work with a variety of hand and power tools
• Capable of lifting up to 50lbs and work on various ladder heights

Nice To Haves

• Experience in the electronic security industry
• Experience with any of the following: Software House, CCURE, Lenel, AMAG, S2, Brivo, Milestone, Exacqvision, Axis, Bosch, Commend, DMP, Open Options, Notifier, Fluidmesh or ONSSI

Responsibilities

• Travel to commercial client sites to service, identify, repair, troubleshoot, and detect access control equipment and IP based video security systems. Including but not limited to: Electrified/non-electrified locks, card readers, ancillary door devices IP/analog cameras, head-end video recording devices Wired/wireless systems and intercom systems
• Troubleshoot and resolve installation issues efficiently and effectively to ensure company compliance, standards and building codes, as well as company safety policies and procedures
• Execute, document and track service-related issues through ServiceNow in accordance with Federal, State and local regulations
• Interpret electrical schematics, CAD drawings and related documents for use in low-voltage applications
• Provide phone and on-line remote diagnostic support with a high level of customer service to both internal and external clients
• Collaborate and perform tasks with other internal teams and clients as required

Benefits

• Salary range: $35 - $50 hourly
• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company's 401 (k) or Supplemental Income Plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees