Security Service Specialist 1

Convergint Career • La Palma, CA

2d • Onsite

About The Position

Convergint is seeking a full-time, enthusiastic, results-driven, and forward-thinking Security Service Technician to join its culture. This role is part of a dynamic team that offers growth opportunities within the company. Convergint emphasizes a colleague-first culture, diversity, and a mission to be the customer's best service provider, built on 10 Values and Beliefs. The company, with 20 years of growth, is a global, service-based systems integrator focused on protecting lives and assets with its solutions. The ideal candidate is passionate about providing world-class service, possesses integrity, and is committed to growth, accountability, and delivering results.

Requirements

• Developing exceptional customer focus and ability to work under pressure; ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted.
• Developing technical skills and experience related to building automation systems, fire alarm systems, and/or electronic security systems.
• Ability to develop basic programming skills and proven ability to troubleshoot problems and look for solutions.
• Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper).
• Proficient computer skills including familiarity with MS Office applications (Outlook, Word, Excel).
• High School/GED or equivalent experience.

Nice To Haves

• 1-3 years relevant Experience in 1 or more of the following industries: electronic, fire alarm & life safety, and/or building automation.

Responsibilities

• Act as “our customer’s best service provider” at all times, ensuring Convergint is the customer’s first choice for service.
• Respond to routine and some non-routine customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis.
• Diagnose, troubleshoot, repair, replace defective parts, and debug systems for routine problems; install projects as necessary.
• Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
• Identify and resolve problems for many types of service calls, including emergency and after-hours calls.
• Analyze repair requirements and provide customers with appropriate solutions; complete necessary repairs and replacements as needed.
• Exercise judgment in selecting methods, techniques, and evaluation criteria for obtaining results.
• Complete accurate and detailed service reports for customer and Convergint in a timely manner to allow for accurate invoicing and job cost tracking.
• May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation.
• May install, configure, and support a variety of network systems and equipment for assigned projects.
• Execute all service calls in accordance with Federal, State, and local regulations as well as company health and safety policies and procedures.
• Communicate and work with other team members consistently to improve overall operations of the Convergint Technology Center and company.
• Primarily perform preventative maintenance for installed systems that are typically less complex.
• Work closely with other specialists to cross-train on servicing existing customers by responding to service calls, carrying out Customer Support Programs, and small projects business.
• Provide technical assistance, systems checkout of new and existing installations, troubleshooting, maintenance, and repair routines associated with installed Security and the installation of small or less complex projects.
• Perform other duties and responsibilities as requested or required.

Benefits

• Convergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company.
• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Cell phone reimbursement (if applicable)
• Paid parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees