Security Service Specialist 1

Convergint Career•Phoenix, AZ

1d•Onsite

About The Position

Convergint is seeking a full-time, enthusiastic, results-driven, and forward-thinking Security Service Technician to join its culture. As a Security Service Technician, you will be part of a dynamic team with opportunities for growth. Convergint's mission is to be its customer’s best service provider, built on a foundation of 10 Values and Beliefs, making it a leading global, service-based systems integrator. The company prides itself on protecting the lives and assets of its customers and communities. Convergint fosters a supportive, accessible, and inclusive environment where all individuals can realize their maximum potential.

Requirements

Developing exceptional customer focus and ability to work under pressure.
Ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted.
Developing technical skills and experience related to building automation systems, fire alarm systems, and/or electronic security systems.
Ability to develop basic programming skills and proven ability to troubleshoot problems and look for solutions.
Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper).
Proficient computer skills including familiarity with MS Office applications (Outlook, Word, Excel).
High School/GED or equivalent experience.

Nice To Haves

1-3 years relevant Experience in 1 or more of the following industries: electronic, fire alarm & life safety, and/or building automation.

Responsibilities

Act as “our customer’s best service provider” at all times thereby ensuring Convergint is the customer’s first choice for service.
Respond to routine and some non-routine customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis.
Diagnose, troubleshoot, repair, replace defective parts and debug systems for routine problems.
Install projects as necessary.
Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
Identify and resolve problems for many types of service calls including emergency and after-hours calls.
Analyze repair requirements and provide customer with appropriate solutions.
Complete necessary repairs and replacements as needed.
Exercise judgment in selecting methods, techniques, and evaluation criterion for obtaining results.
Complete accurate and detailed service reports for customer and Convergint in a timely manner to allow for accurate invoicing and job cost tracking.
May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation.
May install, configure, and support a variety of network systems and equipment for assigned projects.
Execute all service calls in accordance with Federal, State and local regulations as well as company health and safety policies and procedures.
Communicate with and work with the other team members consistently to improve overall operations of the Convergint Technology Center, and company.
Primarily perform preventative maintenance for installed systems that are typically less complex.
Work closely with other specialists to cross-train on servicing existing customers by responding to service calls, carrying out Customer Support Programs and small projects business.
Scope of work includes technical assistance, systems checkout of new and existing installations, troubleshooting and maintenance and repair routines associated with installed Security and the installation of small or less complex projects.
Perform other duties and responsibilities as requested or required.