Security Receptionist

Fidelity • Boston, MA

1d • Onsite

About The Position

As a Security Receptionist, you will be a key member of the Global Security Operations team and a Brand Ambassador for the organization. Your main responsibility is to provide exceptional customer service and collaborate with security professionals to create a welcoming and memorable experience for all Fidelity associates, visitors, vendors, and customers, ensuring their hospitality and safety. You will serve as the first point of contact for individuals entering the premises, representing Fidelity professionally and adhering to all security protocols. This role offers a rewarding challenge within a global financial leader and requires a full background check.

Requirements

• Possess 1-3 years of prior experience in a customer experience or related role.
• Strong interpersonal skills and keen observation abilities.
• Ability to perform effectively under stressful conditions.
• Exhibit a high level of integrity, professionalism, organization, and situational awareness with a talent for multitasking and prioritizing efficiently.
• Excellent verbal and written communications skills in English.
• Proficiency in MS Office programs and an ability to learn security-related access control software.
• Demonstrated adaptability to address emerging needs while fulfilling regular responsibilities related to visitor management, safety, and security breaches.
• Embrace a positive and team-oriented attitude.
• Ability to work nights, weekends, and holidays based as operational needs dictate.
• Exceptional communication and social skills with the ability to build strong relationships.
• Demonstrate traits such as integrity, dependability, responsibility, accountability, self-awareness, and a strong work ethic.
• Highly motivated with a can-do approach, and collaborative team-oriented problem-solving attitude.
• Full background check.

Nice To Haves

• Bachelor’s degree in a related field of study

Responsibilities

• Warmly greet and welcome visitors, creating a friendly and inviting atmosphere at our facilities while following established security procedures.
• Manage the visitor management system or entry log to ensure accurate records and effective security measures.
• Perform all building access and check-in procedures, including issuing badges for guests and employees.
• Maintain vigilance and promptly report any suspicious behavior or unattended objects to the security team.
• Identify and report potential hazards and security issues, such as spills, obstructions, or malfunctioning doors, to the appropriate Janitorial staff, Facilities Administrator, and/or Security Managers promptly.
• Demonstrate effective verbal communication skills and active listening abilities.
• Utilize life safety equipment, such as fire extinguishers, first aid supplies, and radios when required.
• Administer basic first aid and CPR.
• Perform Administrative tasks as needed.

Benefits

• Comprehensive health care coverage and emotional well-being support
• Market-leading retirement
• Generous paid time off
• Parental leave
• Charitable giving employee match program
• Educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees