Security Receptionist

Hospital for Special Surgery•New York, NY

1d•Onsite

About The Position

Hospital for Special Surgery (HSS) is seeking a Security Receptionist to join its ever-expanding Security department. HSS is consistently ranked among the top hospitals for orthopedics and rheumatology and is a recipient of the Magnet Award for Nursing Excellence. The role is for a responsible and detail-oriented individual who will manage key access and control using SimpleK software, coordinate with locksmiths for repairs and installations, and monitor/report security discrepancies related to keys. Other duties include creating and issuing employee identification badges, organizing departmental documentation, answering and directing incoming calls, providing information on security access control policies and procedures, and performing database entry and maintenance. HSS offers an innovative, supportive, and inclusive environment for its employees.

Requirements

2 years of administrative support and/or clerical experience required.
Minimum Education: High School or equivalent.
Ability to prioritize and handle multiple tasks simultaneously, often under a deadline and in a fast-paced environment.
Strong attention to detail, with excellent organizational and and interpersonal skills.
Strong customer service skills.
Present and maintain a courteous and professional demeanor.
Ability to maintain confidentiality and uphold security policies and procedures.
Ability to work in a team setting and coordinate with locksmiths as well as senior Security personnel.
Ability to independently resolve issues and handle unexpected challenges.
Excellent verbal and written communication skills.
Excellent computer skills – knowledge of Microsoft Office Suite applications including: Outlook, Word, Excel, and other office automation tools and systems.
Ability to adjust to changing situations, work assignments and work schedule.

Nice To Haves

Healthcare administration experience preferred.

Responsibilities

Key Management utilizing SimpleK software to keep track of key access and control, requests, work orders and any/all services provided by HSS locksmiths.
Coordinate with locksmiths for repairs and installations.
Monitor and accurately report any observed discrepancies or possible security breaches, related to keys, to senior Security leadership immediately.
Create and issue employee identification badges, as needed, upon request.
Organize and maintain relevant departmental documentation.
Answer and direct incoming calls to the appropriate security personnel.
Provide information and assistance to staff regarding security access control policies and procedures, including but not limited to the formal intake process for key and/or lock requests.
Additional database entry and maintenance as instructed.