Security Operator (Afternoon Shift)

Rocket Mortgage • Detroit, MI

16d

About The Position

As a Security Operator, you will gather information and act on any potential threats to Family of Companies personnel, physical assets, image, reputation, or other stakeholders while driving safety within the Family of Companies (FOC) and surrounding areas. About the role Gather information from multiple open-source locations, including various media outlets, government agencies and subscription services Create, review and edit various incident management reports to be disseminated to leadership Calmly and effectively handle high-stress situations, such as crisis management incidents and emergency communications Collaborate with Contracted Security and law enforcement partners by assisting with run sheets, badges, radios, briefings, and their initial investigations (such as surveillance findings), manage dispatch console and dispatch accordingly using proper radio etiquette Manage multiple email boxes, compose emails, and properly categorize emails Complete thorough camera surveillance investigations Operate analytical and camera surveillance systems to identify suspicious behavior and activity in or near owned and occupied properties Handle, document, and route escalated calls/surveillance requests/concerns to leadership Familiarity with FOCs 180+ assets and monitor these assets via access control programs including any events that may impact these assets Assistance with commercial and residential tenant requests, such as building/parking/access control concerns Complete open-source background investigations including social media deep dives About you

Requirements

• Availability to work 24/7 including weekends and holidays
• 2 years of experience in security, law enforcement, military, or related experience
• Experience operating video surveillance systems
• Proficiency in multi-tasking multiple programs simultaneously
• Basic de-escalation skills to provide high-level client service

Nice To Haves

• 4 years of experience in security, law enforcement, military, or related experience
• Experience dispatching security and law enforcement entities

Responsibilities

• Gather information from multiple open-source locations, including various media outlets, government agencies and subscription services
• Create, review and edit various incident management reports to be disseminated to leadership
• Calmly and effectively handle high-stress situations, such as crisis management incidents and emergency communications
• Collaborate with Contracted Security and law enforcement partners by assisting with run sheets, badges, radios, briefings, and their initial investigations (such as surveillance findings), manage dispatch console and dispatch accordingly using proper radio etiquette
• Manage multiple email boxes, compose emails, and properly categorize emails
• Complete thorough camera surveillance investigations
• Operate analytical and camera surveillance systems to identify suspicious behavior and activity in or near owned and occupied properties
• Handle, document, and route escalated calls/surveillance requests/concerns to leadership
• Familiarity with FOCs 180+ assets and monitor these assets via access control programs including any events that may impact these assets
• Assistance with commercial and residential tenant requests, such as building/parking/access control concerns
• Complete open-source background investigations including social media deep dives

Benefits

• Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too!
• We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life.
• We are proud to offer eligible team members perks and health benefits that will help you have peace of mind.
• Simply put: We’ve got your back.
• Check out our full list of Benefits and Perks .

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed