Security Operations Manager

Securitas Security Services•North Reading, MA

14d

About The Position

Securitas Security Services is seeking a driven, people-focused Operations Manager to support a premier client in North Reading, MA. At Securitas, we protect what matters most. With operations in 47 countries, 355,000+ employees, and 150,000 clients, we deliver the industry’s most advanced and sustainable security solutions. Our culture is built on Integrity, Vigilance, and Helpfulness—values that guide our decisions, our relationships, and our commitment to service. You’ll play a key role in ensuring seamless security operations, supporting a high-performing team, and strengthening our partnership with an important client. As the Operations Manager, you will lead daily and nightly physical security operations. Your focus will be on team leadership, operational excellence, safety, and client partnership.

Requirements

4+ years of experience in the security industry
4+ years of leadership or management experience
Working knowledge of CCTV, access control, incident management, and other security technologies
Bachelor’s degree in Criminal Justice, Security Management, Business, or related field (or equivalent experience)
This role requires flexibility to support a blended 2nd and 3rd shift schedule: Friday & Saturday: 2pm–12am and Sunday & Monday: 10pm–8am

Nice To Haves

Military or law enforcement experience is a plus, but not required

Responsibilities

Oversee and enhance physical security operations across multiple critical-infrastructure locations.
Drive a strong safety culture
Train and mentor onsite security personnel in partnership with local branch leadership.
Plan and execute security projects, assignments, and daily tasks with precision and timeliness.
Coach and guide employees, administering corrective actions when needed, in alignment with company policy.
Evaluate the effectiveness of security operations and recommend improvements.
Set the tone for excellent customer service and hold the team accountable to the same high standard.
Partner closely with the client and Securitas management through regular reviews and proactive communication.
Conduct inspections, audits, and unannounced reviews, ensuring full compliance with all post orders.
Build strong relationships with internal and external stakeholders to maintain a secure, positive environment.
Perform audits, inspections, penetration tests, and ongoing training and development.