Security Operations Manager

Maryland Legal Aid•Baltimore, MD

6d•$61,000 - $71,000•Onsite

About The Position

Maryland Legal Aid (MLA) advocates with and for Marylanders experiencing poverty to achieve equity and social justice through free civil legal services, community collaboration, and systemic change. Since 1911, Maryland Legal Aid has provided high-quality legal aid to vulnerable, low-income people and communities - helping to remedy their civil legal issues and become empowered to overcome challenges, achieve stability and independence, and reach their goals. MLA also identifies and seeks to remedy systemic barriers. MLA s core work includes eviction and foreclosure prevention, family law, children s rights, consumer protection, securing public benefits, and access to healthcare. MLA advocates operate primarily through the courts, via individual representation of indigent clients, but also engage in impact litigation, public communication and outreach, and policy advocacy. Through this holistic approach, Maryland Legal Aid serves to amplify the voices of tens of thousands of economically disadvantaged and vulnerable Marylanders each year and seeks to be a leader in the legal services field nationwide. Job Summary: MLA is dedicated to ensuring a safe and secure environment for our employees and clients across our multiple office locations. We are seeking a diligent and proactive Security Operations Manager to join the Administrative Services Unit (ASU) team and contribute to our mission of maintaining a safe and secure workplace.

Requirements

Proven experience as a Security Guard or in a similar role.
Strong knowledge of security protocols, systems, and procedures.
Excellent observation and problem-solving skills.
Ability to perform risk assessments and implement effective security measures.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Physical fitness and the ability to stand or walk for extended periods.
Commitment to excellent customer service and maintaining professional relationships.
Ability to thrive in a fast-paced environment with changing priorities.
Strong attention to detail.
High school diploma or equivalent

Nice To Haves

Security certification or training is a plus

Responsibilities

Security Monitoring and Patrol (Baltimore City):
Monitor the Baltimore City lobby and ensure that the environment remains safe, secure, structured and peaceful for clients, visitors and staff, by administering MLA policies and procedures.
Ensure that all clients and visitors are made aware of key policies that are posted at the security desk, upon entry to the Baltimore City office.
Conduct regular patrols of the Baltimore City office premises to monitor and ensure the safety and security of all assets, staff, clients and visitors.
Utilize and monitor security systems, including CCTV, alarms, and access control systems, to detect and respond to unusual activity, potential threats or incidents.
Maintain a high level of visibility to deter potential security threats.
Wear a company-issued uniform to present a professional and secure environment.
Office Risk Assessments (MLA Offices):
Distribute and review Risk Assessments to the various MLA offices to identify security vulnerabilities and recommend improvements.
Ensure that each MLA office has the MLA adopted functional baseline security system installed.
In conjunction with MLA Office Managers, ensure that all baseline security systems for each MLA office are tested quarterly.
Incident Response and Reporting (Baltimore City):
Respond promptly and effectively to Baltimore City security breaches, alarms, or emergencies.
Depending on the type of incident, be prepared to call, in a timely manner, the appropriate Emergency Response units (e.g. Police Department, Fire Department, Medical Services, etc.) and effectively interface with Emergency Responders upon arrival.
Administer de-escalation techniques to manage and diffuse potentially volatile situations effectively.
Prepare detailed written incident reports following any security incident, ensuring all relevant facts, actions taken, and outcomes are documented accurately and in a timely manner.
Prepare weekly observation reports that focus on potential health or safety issues.
Access Control (Baltimore City):
Manage and oversee access control systems to ensure only authorized personnel have entry to specific areas.
Verify identification and credentials of employees, visitors, and contractors.
Collaboration and Communication (MLA Offices):
Work closely with Office Managers and other staff to address security concerns, implement security measures, and use standard Health & Safety forms (e.g. Incident Reports) and safety devices (e.g. AED machines, etc).
Coordinate Disaster Recovery Accountability testing for all MLA Offices.
Maintain open lines of communication with local law enforcement and emergency services.
In partnership with MLA s Training Department, coordinate security awareness training for employees to promote a culture of safety and security.
Training and Awareness (Baltimore City):
Participate in training for the following Hazardous Scenarios and Basic Training: Hazardous Scenarios
Fire Response
Workplace Violence/Active Shooter
Severe Weather Response
Basic Training
Fire Extinguisher Use
Evacuation & Shelter-In-Place
Baseline Medical Emergencies
Adult First Aid/CPR/AED - Red Cross
CPR/AED Online - Hearsaver
Stay current on the latest security trends and technologies to enhance security measures.
Maintain familiarity with the Baltimore City building and location of all Health & Safety devices, including First Aid supplies, Smoke Detectors, Pull Stations, Fire Extinguishers, Emergency Exits , and AED machines.
Disaster Recovery & Business Continuity (Baltimore City/MLA Offices):
Contribute to, and maintain familiarity with, the MLA s Disaster Recovery & Business Continuity Plan.
Contribute to, and maintain familiarity with, the Baltimore City Disaster Recovery Plan.
Health & Safety Committee (MLA Offices):
Participate in organization-wide Health & Safety Committee meetings.
Provide data and insights to the Health & Safety Committee to substantiate draft policies or procedures.

Benefits

The salary range for this position is $61,000-$71,000. In addition, MLA offers employees a comprehensive benefits package that includes health, dental, and vision insurance; life insurance; a 401(k) retirement plan; three weeks of paid time off; paid sick leave; 14 annual paid holidays; and more.

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