Security Operations Manager - 35105

Harvard•Manhattan, NY

5d•$70,000 - $75,000

About The Position

Harvard Protection Services is one of the fastest growing, privately owned provider of high-quality security services in the United States. We are an industry leader and are well known for our innovative thinking and entrepreneurial spirit. Our People are at the center of our Core Values and as a family organization, “we promote respect and embrace diversity.” Our Security Operations Manager supports Harvard Protection Services in our goal of providing best in class security and life safety services. This position is responsible for ensuring the highest level of professional, customer-focused security for the clients we serve, while providing strong leadership and operational guidance to the employees under their supervision. The Security Operations Manager oversees the day-to-day management of a portfolio of customer accounts, ensuring service quality, compliance, and operational excellen ce.

Requirements

State or municipality mandated security officer licenses
3-5 years civilian law enforcement, or private or corporate security experience or military experience with a favorable discharge
Must have a security guard license or be able to obtain one within an acceptable period
Strong interpersonal communication skills
Excellent time management skills and the ability to prioritize and problem solve
Good computer skills including Microsoft Office

Nice To Haves

Advanced education degree
Criminal Justice degree or law enforcement related degree
Additional knowledge within a computerized scheduling operating system is helpful

Responsibilities

Coordinate and lead response to emergency situations
Promote safe work practices for staff
Client interface to include customer satisfaction and operational readiness
Respond to client inquiries and requests to resolve client issues in a timely, professional and efficient manner
Assist in monitoring and developing staff performance to include providing supervision, disciplinary matters, training, scheduling, callouts and assigning work
Initiate preliminary investigations into incidents and write reports to ensure accuracy of necessary documentation
Tracking, production, and review of weekly payroll
Track and document human resources, payroll and union issues
Facilitate training for CPR/First Aid/AED certifications
Maintain up to date and accurate timekeeping systems and records for staff
Assist in procuring and maintaining uniforms and equipment
Must be able to pass any State-required training or other qualifications for licensing
Must have time management skills and the ability to prioritize and problem solve.
Ability to work independently and in a team environment.