Security Operations Center Specialist (Intermediate Level)

USAA

6d • Onsite

About The Position

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Security Operations Center Specialist (Intermediate Level), you will be responsible for monitoring the safety and security of employees, contractors, visitors and facilities worldwide. You’ll use a variety of tools ranging from access control, CCTV, GIS, alarm monitoring to various intelligence sources, internet, communication and in-house tools, to detect, analyze and dispatch/alert Security Officers, appropriate Strategic Partners, and/or external responding authorities/fire/law enforcement regarding any adverse conditions to the enterprise or its employees, contractors and visitors. These incidents may range from intrusion and workplace violence to adverse weather conditions and technical failures. Works under general supervision. Performs basic to moderately complex work assignments and problem resolution across multiple disciplines. This position can be based in one of the following locations: San Antonio, TX Protective Security Operations Center (PSOC) in San Antonio is a 5x8 (7 days a week) team. Schedules (Will be assigned upon selection for the role): Days – 0600 - 1400hrs Mids – 1400 - 2200hrs Nights – 2200 - 0600hrs The days off more than likely will be off Tuesday and Wednesday. Phoenix, AZ Protective Security Operations Center (PSOC) schedules in Phoenix are 4 days/12 hours. Schedules (Will be assigned upon selection for the role): 0400 – 1400 from Wednesday – Saturday 2000 – 0600 from Wednesday - Saturday Relocation assistance is not available for this position.

Requirements

• High School Diploma, General Equivalency Diploma, or applicable Trade School/Technical Diploma required.
• 1 or more years of operational experience in a fast-paced Operations Center environment or Emergency Management background.
• Possess the ability to liaise with law enforcement and security industry personnel.

Nice To Haves

• Associates degree in Criminal Justice, Emergency Management, or related field.
• Experience with National Incident Management Systems (NIMS) ICS-100, ICS-200, IS-700
• Association of Public-Safety Communications Officials (APCO) Certified Public Safety Telecommunicator.
• Intermediate to advanced Microsoft Office proficiency.
• Excellent multi-tasking and critical thinking skills.
• Superior verbal and written communication skills, both intra-team and to across external teams and agencies.

Responsibilities

• Monitors, prioritizes and directs response to enterprise wide security activities from the 24x7x365 Security Operations Center
• Assists employees, contractors and visitors in all concerns that pertain to safety and security.
• Conducts ongoing review of multiple systems and sources to detect potential risks
• Investigates alarms, dispatches Security Officers, or alerts Fire and/or law Enforcement agencies
• Logs daily activities and creates Incident Reports
• Other duties as assigned.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Benefits

• At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.
• Additionally, our career path planning and continuing education assists employees with their professional goals.
• For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED