Security Operations Center Operator - OMNIA Dayclub Las Vegas

Tao Group HospitalityLas Vegas, NV
Onsite

About The Position

The Surveillance Operator will be responsible for the observation of the nightclub operation for Irregular activities such as theft, illegal, prohibited, or regulated activity by either employee and/or patrons. The Security Surveillance Host will protect company assets, be familiar with company policies and procedures, accurately and confidentially observe, report and preserve all venue surveillance as well as have experience and knowledge of active and passive CCTV equipment and systems.

Requirements

  • Tao Group Hospitality in-venue surveillance operator experience
  • Previous hospitality experience
  • Previous surveillance experience
  • Experience in high-volume restaurant/nightclub/lounge
  • Ability to write, read, and verbally communicate
  • Excellent written and verbal communication skills required
  • Ability to keep an open and objective view
  • Ability to maintain composure and stay focused
  • Must have strong problem-solving skills
  • Ability to write reports, business correspondence, and procedure manuals
  • Ability to work under pressure
  • Must have good positive energy throughout the day
  • Must be able to read and print legibly
  • Must be able to sit and/or stand for extended periods of time
  • Must be observant and quick to respond to various situations
  • Must be able to move quickly
  • Must be able to push and lift up to 75 lbs. with or without assistance
  • Maintain a professional, neat, and well-groomed appearance adhering to Company standards
  • Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
  • Ability to maintain a high level of confidentiality
  • Ability to handle a fast-paced, busy, and somewhat stressful environment

Responsibilities

  • Operate CCTV system
  • Recognize and document equipment malfunctions
  • Create and maintain lost and found logs
  • Utilize Word, Excel and report writing systems
  • Preserve footage
  • Possess knowledge and awareness of HK Group Standard Operating Procedures
  • Conduct surveillance through CCTV system utilizing the necessary equipment to observe, report and record procedural violations and unusual activities
  • Monitor establishment activities to ensure adherence to all state gaming regulations and company policies and procedures
  • Utilize CCTV system as a tool to assist in investigation of injury, accidents, venue policy violations, illegal conduct and other lawful requests as they arise
  • Communicate violations in a timely manner to appropriate supervisory personnel and follows up with accurate and detailed documentation
  • Provide security and protection for our guests, employees, and company property.
  • Uphold the law and order in the venue in conjunction with local law enforcement
  • Administer first aid and assists injured guests or employees and ensures that proper authorities are contacted
  • Remain alert for any suspicious persons or activities
  • Report any safety hazards immediately to Maintenance
  • Answer all guest questions and furnish detailed information on Host Hotel facilities, attractions, retail shops, and food and beverage locations
  • Possess knowledge and use of all radio communication procedures and corresponding code
  • React professionally and rationally in emergency and pressure situations
  • Restrain intoxicated, disorderly, or insubordinate guests or safely removes them from premises
  • Follow the established procedures for escorting and assisting necessary employees to cash control
  • Communicate professionally with all management from the Host Hotel/Casino
  • Promote and practice safety awareness and behavior, adhering to all safety standards
  • Direct emergency vehicles when called upon
  • Assists and/ or completes additional tasks as assigned

Benefits

  • State Applicable Time Off
  • Pet Insurance
  • 401(k) Retirement Program with Employer Match
  • Employee Assistance Program
  • TAO Savings Marketplace
  • Employee Discounts and much more!
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