Security Operations Center Operator - OMNIA Dayclub Las Vegas

Tao Group Hospitality•Las Vegas, NV

13h•Onsite

About The Position

The Surveillance Operator will be responsible for the observation of the nightclub operation for Irregular activities such as theft, illegal, prohibited, or regulated activity by either employee and/or patrons. The Security Surveillance Host will protect company assets, be familiar with company policies and procedures, accurately and confidentially observe, report and preserve all venue surveillance as well as have experience and knowledge of active and passive CCTV equipment and systems.

Requirements

Tao Group Hospitality in-venue surveillance operator experience
Previous hospitality experience
Previous surveillance experience
Experience in high-volume restaurant/nightclub/lounge
Ability to write, read, and verbally communicate
Excellent written and verbal communication skills required
Ability to keep an open and objective view
Ability to maintain composure and stay focused
Must have strong problem-solving skills
Ability to write reports, business correspondence, and procedure manuals
Ability to work under pressure
Must have good positive energy throughout the day
Must be able to read and print legibly
Must be able to sit and/or stand for extended periods of time
Must be observant and quick to respond to various situations
Must be able to move quickly
Must be able to push and lift up to 75 lbs. with or without assistance
Maintain a professional, neat, and well-groomed appearance adhering to Company standards
Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
Ability to maintain a high level of confidentiality
Ability to handle a fast-paced, busy, and somewhat stressful environment

Responsibilities

Operate CCTV system
Recognize and document equipment malfunctions
Create and maintain lost and found logs
Utilize Word, Excel and report writing systems
Preserve footage
Possess knowledge and awareness of HK Group Standard Operating Procedures
Conduct surveillance through CCTV system utilizing the necessary equipment to observe, report and record procedural violations and unusual activities
Monitor establishment activities to ensure adherence to all state gaming regulations and company policies and procedures
Utilize CCTV system as a tool to assist in investigation of injury, accidents, venue policy violations, illegal conduct and other lawful requests as they arise
Communicate violations in a timely manner to appropriate supervisory personnel and follows up with accurate and detailed documentation
Provide security and protection for our guests, employees, and company property.
Uphold the law and order in the venue in conjunction with local law enforcement
Administer first aid and assists injured guests or employees and ensures that proper authorities are contacted
Remain alert for any suspicious persons or activities
Report any safety hazards immediately to Maintenance
Answer all guest questions and furnish detailed information on Host Hotel facilities, attractions, retail shops, and food and beverage locations
Possess knowledge and use of all radio communication procedures and corresponding code
React professionally and rationally in emergency and pressure situations
Restrain intoxicated, disorderly, or insubordinate guests or safely removes them from premises
Follow the established procedures for escorting and assisting necessary employees to cash control
Communicate professionally with all management from the Host Hotel/Casino
Promote and practice safety awareness and behavior, adhering to all safety standards
Direct emergency vehicles when called upon
Assists and/ or completes additional tasks as assigned