Security Operations Center Manager

Public Storage•Plano, TX

21h•Onsite

About The Position

This position involves direct oversight of the company’s Security Operations Center (SOC) team, driving the success of the security monitoring and response program. Public Storage is the largest owner and operator of self-storage facilities globally, with thousands of locations across the U.S. and Europe. The company has been recognized as a Great Place to Work, and for Best Career Growth, Work Culture, and Diversity and Inclusion.

Requirements

7+ years of progressive experience in managing security and/or loss prevention teams in a multi-location environment.
Bachelor’s degree in criminal justice, law enforcement or related field, or work history equivalent.
Expertise in leading emergency response and conducting investigations into security and safety incidents, including external theft, internal theft, fraud and workplace violence.
Familiarity as an end user with security and safety systems, intrusion detection and emergency notification technology.
Strong analytical and investigative skills and well versed in using a data driven approach to achieving results.
Experience in using Microsoft suite programs - Excel, Word and PowerPoint.
Ability to work a flexible schedule which includes primarily overnight shifts.
Experience and comfort level working in a fast-paced environment.
Candidates must be authorized to work in the U.S. without requiring sponsorship now or in the future.

Nice To Haves

Prior experience managing teams in a Global Security Operations Center is preferred.

Responsibilities

Supervise daily operations of the security operations center, ensuring 24/7 coverage and effective incident response to security and safety incidents and emergencies through company monitoring systems.
Provide training and guidance to team members while enforcing standard operating procedures for incident monitoring, escalation and reporting.
Use incident reporting and analytics to identify risk patterns and mitigate threats and potential negative business impact.
Lead staff in addressing security and safety threats, including trespassing, burglaries, robberies and workplace violence.
Collaborate with internal partners on strategic planning, preventative measures and incident response while supporting company initiatives.
Coordinate crisis management and emergency response logistics, including mass notifications and communication with internal and external stakeholders.
Build and maintain productive partnerships with law enforcement agencies to drive and support timely incident response and thorough investigations into criminal activity.
Ensure efficient data and evidence collection, including accurate incident reporting and adherence to evidence retention standards