Security Operations Center Dispatcher

Allina Health System • Coon Rapids, MN

9d • $24 - $33

About The Position

Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career. Key Position Details: Full-time position (80 hours every two-week period) Variable night shifts: 4- and 12-hour Schedule: Sunday - Tuesday 1900-0700 and Wednesday - 0300-0700 Job Description: Provides a safe and secure environment by managing emergency and non-emergency calls. Observes cameras and monitors alarms and radio networks. Initiates communications for urgent and evolving crises and emergency situations.

Nice To Haves

• Associate's or Vocational degree in general studies
• 0 to 2 years working in dispatch or call center, Security Operations Center, or related function
• May be required to travel between sites

Responsibilities

• Manages requests for security and emergency services.
• Monitors and answers phones, radios, intercoms, and other communication tools.
• Prioritizes calls for service based on urgency and criticality and initiates appropriate action.
• Gathers detailed information from caller.
• Records all officer activities via case/incident management systems.
• Sends urgent communications using tools such as mass notification system, electronic and overhead paging systems.
• Monitors the safety and security of the physical environment.
• Uses systems to support a safe and secure environment to include access control, panic/duress, infant protection, security video, weather radios and utility/fire alarm systems.
• Receives and processes badge access change requests.
• Performs preventative maintenance checks, identifies discrepancies and escalates per procedure and process.
• Other duties as assigned.

Benefits

• Medical/Dental
• PTO/Time Away
• Retirement Savings Plans
• Life Insurance
• Short-term/Long-term Disability
• Voluntary Benefits (vision, legal, critical illness)
• Tuition Reimbursement or Continuing Medical Education as applicable
• Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree