Security Dispatcher

Meruelo Group • Reno, NV

6d

About The Position

ESSENTIAL DUTIES AND RESPONSIBILITIES Primary duties and responsibilities include, but are not limited to, the following: · Receive and prioritize incoming calls from various sources, including emergency services, customers, and internal staff · Gather relevant information from callers to assess the nature of the situation and determine appropriate response · Dispatch appropriate personnel, such as law enforcement officers or service technicians, to designated locations · Maintain accurate records of all calls received and actions taken · Monitor CCTV cameras and surveillance systems to identify potential security threats or incidents · Collaborate with other departments to ensure efficient coordination of resources · Provide clear and concise instructions to field personnel regarding assignments and priorities · Utilize computer-aided dispatch (CAD) systems and other software applications to document incidents and generate reports · Handle escalated calls or complaints with professionalism and effective conflict management techniques · Any other duties as assigned within the scope of this position.

Requirements

• Excellent communication skills, both verbal and written
• Strong attention to detail and ability to multitask in a fast-paced environment
• Proficient in using computer systems, including CAD software and Microsoft Office Suite
• Remain calm under pressure and make quick decisions
• Strong problem-solving skills and ability to think critically
• Effective conflict management skills
• Ability of simple math and complex reading, writing, and task completion skills is required.
• Must have the following skills: clerical, compiling, coordination, analyzing, supervising, instructing, precision working, following instructions, influencing others, memorization, problem solving, independent judgment, and decision making.
• Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.
• Must be a minimum of 21 years of age.
• Previous experience in dispatching, loss prevention, or surveillance is preferred or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.
• Must be able to maintain appropriate Gaming License & Alcohol Awareness card.

Responsibilities

• Receive and prioritize incoming calls from various sources, including emergency services, customers, and internal staff
• Gather relevant information from callers to assess the nature of the situation and determine appropriate response
• Dispatch appropriate personnel, such as law enforcement officers or service technicians, to designated locations
• Maintain accurate records of all calls received and actions taken
• Monitor CCTV cameras and surveillance systems to identify potential security threats or incidents
• Collaborate with other departments to ensure efficient coordination of resources
• Provide clear and concise instructions to field personnel regarding assignments and priorities
• Utilize computer-aided dispatch (CAD) systems and other software applications to document incidents and generate reports
• Handle escalated calls or complaints with professionalism and effective conflict management techniques
• Any other duties as assigned within the scope of this position

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees