Security Operations and Systems Lead

Fidelity National Information Services•San Antonio, TX

48d

About The Position

As the Security Operations & Systems Lead for the San Antonio Card Production Facilities, you will oversee physical security operations for two high-security centers. You will manage contracted security officers, ensure compliance with corporate and regulatory standards, and maintain advanced security systems. This role also drives automation and innovation initiatives to enhance security efficiency and operational resilience. About the team: Corporate Security's mission is to protect FIS staff and assets against physical threats. We provide cost-effective, productivity-enhanced, technology-based solutions supporting and underpinning the FIS security strategy. Our objectives include safeguarding people, facilities, and sensitive materials while enabling operational continuity.

Requirements

Bachelor's degree in Criminal Justice, Security Management, Business Administration, or related field.
5-7 years of experience in physical security operations, with at least 2 years in a supervisory or leadership role.
Strong knowledge of access control systems, CCTV, alarm monitoring, and intrusion detection technologies.
Familiarity with PCI compliance and secure material handling protocols.
Experience with physical security automation tools and innovative technologies.
Excellent leadership, communication, and problem-solving skills.
Ability to manage multiple priorities and respond effectively to emergencies.

Nice To Haves

Advanced certifications such as CPP (Certified Protection Professional) or PSP (Physical Security Professional).
Experience implementing security technology upgrades and automation initiatives.
Knowledge of CCure 9000, Avigilon, Victor applications.

Responsibilities

Supervise daily security operations across two card production facilities, ensuring 24/7 coverage and adherence to security protocols.
Manage contracted security officers, including scheduling, performance monitoring, and compliance with post orders and SLAs.
Oversee and maintain security systems, including CCure access control, CCTV surveillance, alarm monitoring, and intrusion detection technologies.
Implement automation and technology-driven improvements such as AI-based video analytics, automated credentialing workflows, and integrated dashboards.
Enforce PCI and corporate security standards for card production environments.
Conduct audits, inspections, and risk assessments to ensure compliance and identify gaps.
Respond to and document security incidents, escalating as required, and lead investigations of breaches or suspicious activity.
Collaborate with facility management, IT, and compliance teams to align security with operational objectives.
Train staff and contractors on security awareness and basic system operations.