NIGHT Shifts Available)

Community Alliance LLC•Norfolk, VA

About The Position

The Security Guard supports safety and operations at a crisis stabilization facility by controlling access, monitoring the environment, assisting with intake flow, and supporting staff during non-clinical incidents. This is a non-clinical role and does not involve assessments, admission decisions, or therapeutic services.

Requirements

High school diploma or equivalent required
Strong communication and situational awareness skills
Ability to remain calm and professional in high-stress situations
Must pass required background and fingerprint checks

Nice To Haves

Prior security, healthcare, or behavioral health experience preferred

Responsibilities

Monitor and control entry and exit to the facility
Enforce visitor sign-in/sign-out and ID requirements
Monitor security cameras and conduct routine safety checks
Maintain a calm, professional front-of-house environment
Greet walk-ins and ensure required sign-in procedures are followed
Request and collect photo ID and insurance cards (no eligibility determinations)
Secure personal belongings according to policy
Notify intake staff or leadership of arrivals and delays
Use approved verbal de-escalation techniques
Support staff during agitation or conflict until clinical staff intervene
Follow escalation and chain-of-command procedures
Contact emergency services only as directed by protocol
Answer and route incoming phone calls
Activate on-call staff as needed during evenings or after hours
Coordinate approved transportation for discharges or transfers when assigned
Complete incident reports for safety issues, walk-ins, refusals, and escalations
Submit documentation before the end of shift