E11EVEN - Security Officer

Highgate Hotels • Miami, FL

13h

About The Position

The Safety & Security Officer plays a pivotal role in ensuring a safe, secure, and seamless environment for all guests, residents, and team members at E11EVEN Hotel & Residences. This position is responsible for maintaining a visible security presence throughout the property, proactively identifying and addressing potential safety hazards, and upholding the brand’s standards for protection and guest experience. The Officer conducts regular patrols, responds swiftly to incidents, and enforces hotel policies while delivering exceptional, service‑focused communication. This role is critical to safeguarding the wellbeing, privacy, and peace of mind of everyone on property .

Requirements

• High School diploma or equivalent required; prior hotel, security, or related experience preferred.
• Ability to stand, walk, climb stairs, and respond quickly to incidents throughout the entire shift.
• Capable of exerting up to 100 lbs. of force occasionally, 50 lbs. frequently, and 20 lbs. continuously to lift, carry, push, or pull objects.
• Ability to physically deter individuals who pose a threat to guests, residents, or team members.
• Strong verbal and written communication skills with the ability to engage courteously and professionally with guests and employees at all levels.
• Excellent listening, problem‑solving, and prioritization abilities in a fast‑paced environment.
• Warm, friendly, service‑driven demeanor with the ability to maintain professionalism under pressure.
• Ability to understand and apply detailed instructions, procedures, and information from multiple sources.
• Commitment to confidentiality, operational safety, and adherence to Highgate policies and grooming standards.
• Reliable attendance and flexibility with scheduling, including weekends, holidays, and long shifts as required.
• Willingness to participate in required meetings, trainings, and cross‑training opportunities.
• Demonstrated initiative and the ability to anticipate guest and operational needs.
• Ability to perform additional duties as assigned by management.

Responsibilities

• Maintain a professional security presence throughout the property, using proper radio communication and monitoring lobby activity when not on patrol.
• Conduct regular property patrols to ensure all areas are secure, free of hazards, and compliant with hotel policies.
• Respond promptly to emergencies, including medical situations, guest disturbances, security incidents and provide First Aid/CPR when required.
• Support guest experience by assisting with room access, conducting escorts, and addressing safety concerns with discretion and service‑focused communication.
• Monitor security systems, including cameras and access points; verify identification and regulate access to secured areas for authorized personnel.
• Investigate incidents such as accidents, property loss, theft, altercations, and guest or employee complaints; complete detailed and accurate reports.
• Maintain confidentiality regarding guest and employee information and uphold legal and brand standards at all times.
• Collaborate with Guest Services and outside agencies as needed, participating in shift briefings and ensuring smooth information flow.
• Manage security-related equipment, including radios, keys, and pagers, ensuring accurate inventory and documentation.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED