Security Officer

Pyramid Global Hospitality•Naples, FL

63d•Onsite

About The Position

The purpose of this job is to perform the duties of Security Officer in accordance with company standards for satisfactory performance. Essential Job Description: Patrols hotel premises to maintain order, enforce regulations, and ensure observance of applicable laws by performing the following duties. Essential duties and responsibilities are as follows (other duties may be assigned):

Requirements

High School Diploma or GED.
Must be able to communicate clearly with guests, customers, supervisor and fellow employees.
Must be able to use appropriate judgement in determining situations requiring immediate/emergency response and action.
Valid CPR certification.
First Aid certification.
The employee is regularly required to stand, walk, and talk or hear.
The employee is frequently is required to use hands, and fingers to handle or feel.
The employee is occasionally required to sit, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, and taste or smell.
The employee must frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
Due to the seasonal nature of the hospitality industry, and the fact that the hotel provides guest services 24 hours a day, 7 days a week, any employee may be required to work rotating shifts, night shifts, and/or overtime.
Also, depending on the season, hours may be reduced at any time.

Nice To Haves

One year security experience, and/or three years military preferred.
Prior hospitality/purchasing experience preferred
At least one year customer service experience preferred
2 years Security or Police (military or civilian) experience, preferably with exposure to the hotel environment
2 years of college in a safety, security or hospitality related discipline
Able to work a flexible schedule to include nights, weekends and holidays
First Aid/CPR certification, prefer instructor rating
High quality written and oral communication skills

Responsibilities

Patrols lobbies, corridors, guest rooms, and other hotel areas, confers with management, interviews guests and employees.
Interrogates persons to detect infringements and investigate disturbances, complaints, thefts, vandalisms, accidents, illness, violations of policies, and any other loss related event.
Patrols hotel areas to detect/report and/or control fires, unsafe conditions, and missing or inoperative safety equipment.
Warns or ejects troublemakers, and cautions careless persons.
Responds to, controls, provides and obtains assistance for victims of accidents and/or illness. Also reports on such in documentation.
Notifies staff of presence of persons with questionable reputations.
Assists management and law enforcement officers in emergency situations.
Controls all situations in a calm, professional, and hospitable manner.
Completes daily logs and incident reports.
Follows lost and found procedures.
Conducts daily key inventories and reports and variances.
Follows cab voucher procedures.
Enforces package pass procedures.
Responds to alarm notifications.
Assists with emergency/evacuation training and processes.