Security Officer

Churchill Downs Incorporated

About The Position

Colonial Downs Group (CDG) is owned and operated by Churchill Downs Incorporated and consists of several different brands across Virginia: Colonial Downs Racetrack, Rosie’s Gaming Emporium, Rosie’s Game Room, and Virginia Horseplay. CDG is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving, and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision. JOB SUMMARYResponsible for the safety and security of the company assets, guests, and Team Members while maintaining guest satisfaction and supporting the business’ core values.

Requirements

Excellent guest services skills.
Excellent verbal and written communication skills.
Excellent attention to detail and observational skills.
Conflict resolution and mediation skills.
Ability to multitask in a high-volume environment.
High school diploma or equivalent.
Six (6) months to one (1) year experience in security or law enforcement training, schooling, or certification is preferred.
Other combinations of education and experience may be considered.
Must obtain and maintain a valid racing license.

Responsibilities

Ensures the smooth operation of the department by following prescribed policies and procedures, and by adhering to and enforcing the responsible gaming plan and internal control policies and procedures.
Attends daily briefings and meetings; is on time and participates in a positive manner.
Writes reports in a clear and concise manner noting only information based on facts, without interjection of one’s opinion.
Responds to all non-routine incidents taking appropriate actions and making the proper notifications.
Performs currency transports in accordance with gaming procedures.
Communicates with other security personnel via two-way radios, using established "10-codes".
Responds to all guest incidents.
Ensures quick, fair and consistent results to guests complaints.
Safeguards property assets.
Responds and reacts to First Aid situations and administering CPR.
Ensures the integrity of gaming, banking, count room and cash handling procedures.
Responsible for proper handling of confidential information, reports, incidents, and materials.
Responsible for communication within the department, ensuring that information is shared with Team Members.
Informs management team of information necessary to the efficient operation of the business.
Maintains knowledge of gaming laws/racing regulations, and company policies to ensure adherence to all safety protocols and procedures.
Resolves problems that are within the position's scope of authority and recommends courses of action to resolve problems that are beyond the scope of authority to the position’s supervisor.
Keeps position supervisor informed of relevant activities.
Performs other related duties as assigned.