Security Officer

French Lick Resort•Scottsdale, AZ

34d•Onsite

About The Position

Summary of Position: The Security Officer must perform guest relations, protective, and enforcement functions in a heartfelt and restrained manner to maintain a safe and secure environment at the property. These functions include responding to emergencies, undesired guests or conduct, disturbances and threats to life and property. This is an Overnight position. Essential Functions: Spend majority of shift on foot patrol, walking, climbing stairs of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions. Communicate using provided tools (i.e., MOD phone/radio/computer and email). Maintain order in the hotel focusing on the welfare of the guests and associates. Respond quickly to emergency conditions such as fire, safety hazards, and threats to life and/or property. Handle undesired conduct, violations of hotel policy and civil laws as warranted for the security and safety of hotel guests, associates, patrons and property. Answer security telephone and safety hotline calls and respond in a timely manner based on priority. Conduct initial report for associate and guest injuries on property. When needed, observe the CCTV monitors for any unusual activity and in the case of suspicious behavior report directly, via radio, to the supervisor on duty; report any alarms similarly. Memorize and monitor life safety systems installed on property including layout of entire building, alarm pull stations, location of fire extinguisher and sprinklers. Periodically check associate packages as they exit to ensure no food or property is being removed. Screen persons entering entrances for purpose and authorization. Receive, record, and store lost and found items. Research and respond to inquiries from guests concerning status of items, mailing out claimed items to their owner. Provide accurate information to inquirers for directions, hours of operation, etc. Escort guests and associates as required within parking lots and throughout property. Assist guests with door lock issues using moderately complex hand-held electronic apparatuses. Other tasks as assigned by the Area Director of Security, the Security Supervisor(s), and/or property GM and other Executive Leaders.

Requirements

High School Diploma or GED
Valid Driver's License with a clean motor vehicle record.
Ability to maintain consistency, diplomacy and tact in difficult or challenging situations
Ability to make independent decisions
Ability to respect confidentiality and company policies and procedures
Knowledge of the layout of the building, function rooms, and general information about the city and surrounding areas
Ability to visually detect signs of an emergency
Ability to follow written or verbal instructions
Ability to climb stairs at a rapid pace
Behaves ethically
Organized: Maintains a neat, organized workspace, maintaining important documents pertinent to job
Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language in order to properly document incidents and activities utilizing Perspective Software
Professional Appearance: Exhibits an appearance appropriate for a four-diamond resort (Specific grooming standards are available for review)

Nice To Haves

Prior security experience, law enforcement, or military experience preferred, with a focus on customer or guest service.
National EMT certification preferred

Responsibilities

Spend majority of shift on foot patrol, walking, climbing stairs of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions.
Communicate using provided tools (i.e., MOD phone/radio/computer and email).
Maintain order in the hotel focusing on the welfare of the guests and associates.
Respond quickly to emergency conditions such as fire, safety hazards, and threats to life and/or property.
Handle undesired conduct, violations of hotel policy and civil laws as warranted for the security and safety of hotel guests, associates, patrons and property.
Answer security telephone and safety hotline calls and respond in a timely manner based on priority.
Conduct initial report for associate and guest injuries on property.
When needed, observe the CCTV monitors for any unusual activity and in the case of suspicious behavior report directly, via radio, to the supervisor on duty; report any alarms similarly.
Memorize and monitor life safety systems installed on property including layout of entire building, alarm pull stations, location of fire extinguisher and sprinklers.
Periodically check associate packages as they exit to ensure no food or property is being removed.
Screen persons entering entrances for purpose and authorization.
Receive, record, and store lost and found items.
Research and respond to inquiries from guests concerning status of items, mailing out claimed items to their owner.
Provide accurate information to inquirers for directions, hours of operation, etc.
Escort guests and associates as required within parking lots and throughout property.
Assist guests with door lock issues using moderately complex hand-held electronic apparatuses.
Other tasks as assigned by the Area Director of Security, the Security Supervisor(s), and/or property GM and other Executive Leaders.