Security Officer

Nemacolin Career•Farmington, PA

50d•Onsite

About The Position

Here at Nemacolin, our associates know to “Expect the Unexpected” – You have come across the career opportunity where entertainment and excitement are the job description. This position must be committed to making every experience memorable all while having fun and relishing the incredible atmosphere of the resort. As a Security Officer at our luxury resort, you will be responsible for ensuring the safety, security, and well-being of our guests, staff, and property. You will maintain a visible presence throughout the resort, respond to incidents, and uphold the highest standards of guest service and professionalism in line with our brand values. PA 235 certified officers are encouraged to apply.

Requirements

High school diploma or equivalent; additional security or hospitality training is a plus.
Minimum 1–2 years of experience in security, preferably in a luxury hospitality or resort environment.
CPR/First Aid certification preferred.
Strong interpersonal and communication skills.
Ability to remain calm and professional in high-pressure situations.
Physically fit and able to stand, walk, and patrol for extended periods.
Must complete and pass a hospitality security officer certification program within 60 days. Provided by Nemacolin Resort.
Must pass a physical fitness evaluation prior to starting employment (standards are available upon request).

Nice To Haves

PA Act 235 armed agent certification is preferred.

Responsibilities

Guest and Staff Safety: Ensure the safety and security of all guests, associates, and resort assets through proactive patrols and surveillance.
Patrol and Surveillance: Conduct regular foot and vehicle patrols of the resort premises, including guest areas, back-of-house, and perimeter zones.
Incident Response: Respond promptly and professionally to emergencies, alarms, disturbances, and other security-related incidents. Provide first aid or CPR if certified and necessary.
Access Control: Monitor and control access to restricted areas. Verify identification and credentials of visitors, contractors, and staff as required.
Report Writing: Accurately document incidents, observations, and activities in detailed reports. Maintain logs and records in accordance with resort policies.
Customer Service: Provide exceptional guest service by assisting with directions, lost and found, and general inquiries while maintaining a calm and courteous demeanor.
Surveillance Monitoring: Operate and monitor CCTV systems and other security technology to detect and respond to suspicious activity.
Policy Enforcement: Enforce resort policies and procedures, including fire safety, emergency evacuation, and health and safety regulations.
Collaboration: Work closely with other departments (e.g., Front Office, Housekeeping, Engineering) to ensure a seamless and secure guest experience.