Security Officer

PENN Entertainment•Alton, IL

8d•$17

About The Position

WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. WE LOVE OUR WORK. Must promote and maintain all steps of the Red Carpet Customer Service program with each patron and employee you come in contact with. Effectively responds to supervisor’s requests in all areas of customer interaction and customer concerns. Provides security to assigned area or parking lot; maintains high visibility, handles problem situations, and watches for safety hazards. Provides security escorts for all monetary transfers, fills, and credits. Provides security escort as requested for jackpot winners. Oversees customer boarding and disembarking: provides crowd control, directs traffic, checks iD’s, and checks for oversized bags, cameras, bottles, and other items not allowed on property. Responsible for actively patrolling sections/floor looking for interaction opportunities, answering calls while still maintaining the ability to build relationships. Provides assistance to customers: gives directions, calls cabs, assists with car trouble, etc. Provides special assistance to disabled patrons, as necessary. Assists with Table and Slot drops. Observes Count members during the validator drop and transports/escorts to Count Room. Provides assistance for Table drop by providing drop boxes, observing the count, and securing drop boxes in the Count Room. Monitors all entrances and exits from Count Room, and Vault. Maintains logs of these activities. Serves as dispatcher. Dispatches other Officers to various assignments and maintains activity log sheets. Watches and records monitors and alarms. Writes detailed reports as required for incidents involving law violations and/or violations for company policy and/or procedure. Testifies in court on behalf of the company as necessary. Administers first aid and life support when necessary (CPR/AED). Occasionally, strenuous physical activity is required. is familiar with emergency procedures for all Argosy Casino patrons and employees, including abandon ship,fire, man overboard, and bomb search. Complies with company policies, all state and federal regulations, and internal controls as relates to this position. Employees may be required to perform duties outside of their normal job descriptions where, in the company’s judgment, it is necessary in the interest of efficiency, productivity, or improved guest service.

Requirements

Must be a minimum of 21 years of age
High School Diploma or equivalent
Effective communication skills (written and verbal)
Previous customer service experience required
Able to handle stressful situations dealing with the general public
Ability to work in an environment which may be noisy and/or have excessive cigarette smoke
Ability to maintain tact when dealing with difficult customers
Ability to run on level surfaces, as well as up and down stairs
Ability to identify and quickly respond to potential problems and conflicts and defend self and others in combative situations
Ability to effectively and efficiently move around all work areas including walking and standing for long periods of time
Ability to multi task as required (Security Officers cover a wide variety of different posts and work with all departments)
Required to initiate positive interactions with guests and employees
Physically mobile with reasonable accommodations including ability to push, pull, carry, and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas such as confined spaces

Responsibilities

Promote and maintain all steps of the Red Carpet Customer Service program
Effectively responds to supervisor’s requests in all areas of customer interaction and customer concerns
Provides security to assigned area or parking lot; maintains high visibility, handles problem situations, and watches for safety hazards
Provides security escorts for all monetary transfers, fills, and credits
Provides security escort as requested for jackpot winners
Oversees customer boarding and disembarking: provides crowd control, directs traffic, checks iD’s, and checks for oversized bags, cameras, bottles, and other items not allowed on property
Responsible for actively patrolling sections/floor looking for interaction opportunities, answering calls while still maintaining the ability to build relationships
Provides assistance to customers: gives directions, calls cabs, assists with car trouble, etc.
Provides special assistance to disabled patrons, as necessary
Assists with Table and Slot drops
Observes Count members during the validator drop and transports/escorts to Count Room
Provides assistance for Table drop by providing drop boxes, observing the count, and securing drop boxes in the Count Room
Monitors all entrances and exits from Count Room, and Vault
Maintains logs of these activities
Serves as dispatcher
Dispatches other Officers to various assignments and maintains activity log sheets
Watches and records monitors and alarms
Writes detailed reports as required for incidents involving law violations and/or violations for company policy and/or procedure
Testifies in court on behalf of the company as necessary
Administers first aid and life support when necessary (CPR/AED)
Is familiar with emergency procedures for all Argosy Casino patrons and employees, including abandon ship,fire, man overboard, and bomb search
Complies with company policies, all state and federal regulations, and internal controls as relates to this position
Employees may be required to perform duties outside of their normal job descriptions where, in the company’s judgment, it is necessary in the interest of efficiency, productivity, or improved guest service

Benefits

wellness programs designed to support our team members' financial, physical, and mental well-being
day-one medical coverage
401(k) matching
annual performance bonus
Paid time off is earned according to the local policy and increases with the length of employment

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