Security Officer- Free Parking

The Palms Hotel & Spa•Miami Beach, FL

5d•Onsite

About The Position

This role will assist in managing the Security department of the hotel to ensure completion and compliance of all hotel policies and procedures and government regulation standards and serve as safety and security manager in his/her absence. Help to ensure the safety and security of guests, visitors and your fellow talent, as well as being responsible for safeguarding the hotel property and assets.

Requirements

Be courteous
Show genuine care for all co-workers and guest(s)
The ability to work well in a team environment
Proficient in the English language. Second language is an asset.
Must be able to handle a multitude of tasks in an intense, ever-changing environment.
Maintain a professional appearance and manner at all times.
High School Diploma or equivalent preferred.
Good writing and report taking skill required.
Two years prior security experience required, preferably one of those years in a hotel environment.
Must be able to handle multiple tasks and able to make appropriate decisions in difficult situations.
Previous use of two-way radio an asset. Knowledge on innkeeper law an asset.
Must be able to walk for extended periods of time.
Must be flexible to work all shifts, including weekends and holidays.
Must be customer-service oriented, and have excellent hospitality skills.

Responsibilities

Maintain a professional image at all times with guests, visitors, and staff members. Work cooperatively with all hotel team members, attend and participate in departmental meetings.
Monitor radio communications, operations, and fire Control Panel.
Maintain control of Lost and Found procedures
Maintain key issuance.
Maintain documentation of all incidents.
Follow written and/or verbal instructions. Listen effectively, speak, read, and write English clearly to ascertain and document important information. Effectively communicate through the two-way radio system.
Conduct all investigations as set forth in the Security Standard Manual. Investigate all incidents and submit all daily reports in accordance with the Security Standard Manual.
Enforce all hotel rules/regulations in accordance with the Employee Handbook. Comply with duties described in the Security Standards Manual and any assigned by the Director of Security and/or Supervisor. Have a complete understanding of Emergency Procedures. Execute emergency procedures in accordance with hotel standards.
Notifies immediate supervisors promptly and fully of all problems or unusual matters of significance.
Conducts staff members bag checks.