Assistant Manager- Free Parking

The Palms Hotel & Spa•Miami Beach, FL

1d•Onsite

About The Position

The Assistant Manager plays a key role in supporting all aspects of the food and beverage operations of Essensia Restaurant & Bar, ensuring exceptional guest experiences, maintaining high standards of quality and driving profitability. This position ensures consistent leadership on the floor, maintains smooth guest flow at the entrance, and provides administrative support as part of the management team. This role requires independent judgment, leadership and the ability to manage a dynamic team in a fast-faced environment.

Requirements

3 years of previous restaurant experience required, some of that in a supervisory or lead role
Strong organizational and multitasking abilities
Fluent in English with excellent communication skills, a second language is an asset
Customer service–driven mindset
Ability to thrive in a fast‑paced environment
Strong operational awareness and attention to detail.
Ability to work effectively in a multi-cultural team environment
Show genuine care for all Team Members and guest(s)
Maintain a professional appearance and manner at all times
High School diploma required, higher education in Hospitality preferred
Knowledge of Food & Beverage Operations
Ability to stand and walk for extended periods
Ability to lift up to 30 pounds as needed
Comfortable working in a fast-faced, high-energy environment
You must be willing and available to fulfill changing operational demands.

Nice To Haves

Previous Host/Hostess experience preferred

Responsibilities

Manage the daily morning Food & Beverage operations of Essensia, with a focus on supporting the front-of-house team members
Implement service and brand standards, policies and procedures, to ensure consistency and excellence
Lead the daily pre‑shift meeting, preparing hospitality- and restaurant-focused discussion topics
Oversee the front door to ensure efficient guest flow and a welcoming arrival experience
Address and resolve guest concerns or complaints in a professional, service‑oriented manner
Collaborate with other F&B Departments (e.g. In-room Dining, Minibar, Gift Shop) to ensure an overall smooth operation
Following breakfast service, verify completion of server and busser side work
Train, coach and motivate team members to ensure consistent performance
Complete daily administrative tasks, including tips and daily recap
Review guest surveys and follow up as needed
Maintain appropriate inventory (i.e. liquor) - restocking and supply management using Adaco
Publish weekly schedule, review and approve timecards using Paycom
Print updated menus
Perform other duties and projects as assigned
Maintain the highest level of customer service and guest satisfaction according to the standards set forth by The Palms Hotel and Spa
Ensure compliance with health and sanitation policies in all areas
Adhere to all fire, safety, and security procedures according to hotel policy
Adhere to all sustainability guidelines as per the Inspired by Nature Program.