Restaurant Shift Supervisor - Free Parking

The Palms Hotel & Spa•Miami Beach, FL

3d•Onsite

About The Position

The Palms Hotel & Spa is a AAA 4-Diamond rated resort and one of Miami Beach’s top award-winning independent beach resorts. Our beachfront property features 251 luxuriously appointed guestrooms and suites, an extensive tropical garden and pool area, a spacious beach concession, and over 8,000 square feet of indoor and outdoor meeting space for social and corporate events. The Restaurant at The Palms delivers all-natural dining at its finest, with a global menu of locally and sustainably sourced ingredients at the core of its philosophy. The Palms Spa, an AVEDA lifestyle spa, features holistic treatments influenced by ancient Ayurvedic philosophy designed to deliver a highly personalized experience. A member of Preferred Hotels & Resorts, The Palms Hotel & Spa has been independently owned and operated by a European family for over 25 years. Known as Miami Beach’s premier destination for wellness and relaxation, a forerunner in green hotel operations, an expert in wedding services, and an authority in healthful eating and all-natural spa services, our hotel has won many accolades and awards. Enjoy a stable work environment in a professionally run hotel, where we help each other to flourish and grow. Come and be a part of our family! The Shift Supervisor plays a key role in supporting daily restaurant operations, with a strong focus on morning service. This position ensures consistent leadership on the floor, maintains smooth guest flow at the entrance, and provides administrative support that allows management to remain present with the team and guests. The Shift Supervisor works directly under the General Manager and helps execute both operational and administrative responsibilities to elevate service quality and overall guest experience.

Requirements

Previous restaurant experience required, supervisory experience preferred
Previous Host/hostess experience preferred
Strong organizational and multitasking abilities
Fluent in English with excellent communication skills, a second language is an asset
Customer service–driven mindset
Ability to thrive in a fast‑paced environment
Strong operational awareness and attention to detail.
Ability to work effectively in a multi-cultural team environment
Show genuine care for all Team Members and guest(s)
Maintain a professional appearance and manner at all times
High School diploma.
Knowledge of Food & Beverage Operations.
Ability to stand and walk for extended periods
Ability to lift up to 30 pounds as needed
Comfortable working in a fast-faced, high-energy environment

Responsibilities

Support the front-of-house team members during assigned shifts
Lead the daily pre‑shift meeting, preparing hospitality- and restaurant-focused discussion topics
Oversee the front door to ensure efficient guest flow and a welcoming arrival experience
Address and resolve guest concerns or complaints in a professional, service‑oriented manner
After breakfast service, verify completion of server and busser side work
Train, coach and motivate team members to ensure consistent performance
Complete daily administrative tasks, including tips and daily recap
Review guest surveys and follow up as needed
Assist with inventory counts, restocking and supply management (Adaco)
Publish weekly schedule and review and approve timecards using Paycom
Maintain the highest level of customer service and guest satisfaction according to the standards set forth by The Palms Hotel and Spa
Ensure compliance with health and sanitation policies in all areas
Adhere to all fire, safety, and security procedures according to hotel policy
Adhere to all sustainability guidelines as per the Inspired by Nature Program.