Security Officer - Full Time

J W Marriott•Las Vegas, NV

3h•Onsite

About The Position

The Security Officer is responsible for ensuring the safety and security of guests, employees, and property. This role requires proactive patrolling, incident response, and enforcement of company policies and safety procedures. The position plays a vital role in life safety, emergency response, loss prevention, and customer service within the hotel and casino environment. Adheres to all Company, Safety and Department policies and procedures. Fosters teamwork and provides excellent guest service, anticipates guest needs to exceed guest expectations. Builds brand loyalty by living the JW Marriott Core Values.

Requirements

High school diploma or GED
Minimum of 1 year of prior experience in security, law enforcement, or military service (preferred).
Must be fluent in English and capable of communicating clearly with guests and team members.
Completion of on-site training required.
Strong written and verbal communication skills.
Ability to follow instructions in written, verbal, or diagram form.
Excellent customer service and interpersonal skills.
Basic computer literacy and ability to complete electronic reports accurately.
Must be at least 21 years of age.
First Aid/CPR/AED Certification
Valid Nevada Gaming License
Valid Nevada Driver’s License
Current Alcohol Awareness Card (TAM Card)

Responsibilities

Respond promptly and effectively to all emergency situations including fire, medical, criminal activity, environmental hazards, and other life safety issues.
Conduct continuous patrols throughout the property to monitor and report on safety hazards, policy violations, suspicious activity, and facility deficiencies.
Ensure personal safety and the safety of others while responding to incidents.
Maintain regular communication with the Manager on Duty (MOD) and other designated supervisors throughout the shift.
Comply with directives from the Front Office Manager or Guest Services Manager unless clarification is required from Security leadership.
Accurately document all incidents, investigations, and event responses using designated software and provide supporting photos and witness statements when applicable.
Process and secure Lost and Found items in accordance with company policy.
Assist in the development and execution of emergency preparedness procedures.
Maintain a cooperative working relationship with local law enforcement agencies.
Address and resolve guest concerns in a courteous and professional manner.
Enforce property rules, issue trespass notices with required approvals, and ensure compliance with all relevant gaming laws.
Monitor and protect company assets, investigate losses, and escalate findings as appropriate.
Provide timely assistance to injured employees or guests and coordinate emergency medical response.
Collaborate effectively with all departments and contribute to team goals.
Promote guest satisfaction through attentive service and safety awareness.
Uphold company values, maintain professionalism, and serve as a role model to fellow associates.
Perform other duties as assigned by the Security Sergeant or other department leadership.