Security Officer - Conrad Los Angeles

Hilton•Los Angeles, CA

1d•Onsite

About The Position

In this role as a Security Officer, you will be responsible ensuring the safety of guests and team members and the security of the hotel and property in the hotel's continuing effort to deliver outstanding guest service. The ideal candidate will have a minimum of (2) years of Security experience. Hospitality field experience preferred. Prior law enforcement, security or military experience preferred. A high school diploma or equivalent is required. The ideal candidate must possess thorough knowledge of the floor plans and layout of the building(s), function rooms, and working knowledge of the City and surrounding area. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information. Ability to listen effectively, speak, read and write English clearly to ascertain and document important information. Ability to stand, walk and/or sit and continuously perform essential job functions for duration of shift. Hearing and visual ability to observe and detect signs of emergency situations. Perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on the property. Ability to follow written and or verbal instructions. Ability to grasp, lift and/or carry or otherwise move goods weighing up to 50 lbs. Sufficient manual dexterity in hands. Ability to climb stairs and ladders at a rapid pace. Ability to perform duties within different temperature ranges. Ability to work a flexible schedule that includes overnights, nights, weekends and holidays.

Requirements

Minimum of (2) years of Security experience.
A high school diploma or equivalent is required.
Thorough knowledge of the floor plans and layout of the building(s), function rooms, and working knowledge of the City and surrounding area.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.
Ability to listen effectively, speak, read and write English clearly to ascertain and document important information.
Ability to stand, walk and/or sit and continuously perform essential job functions for duration of shift.
Hearing and visual ability to observe and detect signs of emergency situations.
Perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on the property.
Ability to follow written and or verbal instructions.
Ability to grasp, lift and/or carry or otherwise move goods weighing up to 50 lbs.
Sufficient manual dexterity in hands.
Ability to climb stairs and ladders at a rapid pace.
Ability to perform duties within different temperature ranges.
Ability to work a flexible schedule that includes overnights, nights, weekends and holidays.

Nice To Haves

Hospitality field experience preferred.
Prior law enforcement, security or military experience preferred.

Responsibilities

Foot patrol of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions.
Evaluate situations and make logical decisions on how to proceed and direct work.
Maintain order in the hotel, dealing with the welfare of guests, assisting with door lock problems, coordinate expedient response to emergency conditions such as fire, fire or safety hazards and threats to life and/or property in a calm, rational and persuasive manner.
Handle undesired conduct, violations of hotel policy and civil laws as warranted for the security and safety of hotel guests, employees, patrons and property.
Answer security telephone and safety hotline calls and respond in a timely manner based on priority.
Prepare schedules and relate relevant information on house count, conventions, arrivals and departures from each shift.
Memorize and monitor life safety system including accurate layout of entire building, locations of stand pipes, fire extinguishers, complete alarm reports and checks and report any pertinent information from each shift.
Observe monitors for any unusual activity and in the case of suspicious behavior report directly, via radio, to the supervisor on duty; report any alarms similarly.
Administer CPR and First Aid.

Benefits

Access to your pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental Health Resources
Best-in-Class Paid Time Off (PTO)
Go Hilton travel discount program
Supportive parental leave
Matching 401(k)
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
Debt-free education \: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
Career growth and development
Team Member Resource Groups
Recognition and rewards programs