Pool Server - Conrad Los Angeles

Hilton•Los Angeles, CA

11d•$18•Onsite

About The Position

As part of the billion-dollar project, The Grand LA , this is the 7 th Conrad Hotel in the U.S. and the 1 st in California. Located in Downtown LA’s cultural corridor, Conrad Los Angeles is the city’s newest luxury destination, featuring over 300 rooms, a world-class spa, a 16,000-square-foot rooftop pool deck, 12,000 square feet of event space, and three dynamic dining experiences—including our signature restaurant, San Laurel, all in partnership with Chef Jose Andres' award-winning restaurant group, JoseAndresFoodGroup . In this role as a Pool Server, you will be responsible for serving food and/or beverages to guests in the hotel's continuing effort to deliver outstanding guest service. The ideal candidate will have a minimum of (1) year of serving experience required. Prior luxury hospitality experience preferred. The ideal candidate must possess basic knowledge of food and beverage preparation, service standards, guest relations and etiquette. Knowledge of the appropriate table settings, service ware and menu items. Ability to read, write and speak the English language sufficient to understand menus, special promotions, record orders, and communicate with guests to explain and record orders. Ability to remember, recite and promote the variety of menu items. Ability to transport large trays weighing up to 40 lbs. through a crowded room on a continuous basis throughout shift. Ability to operate beverage equipment. Ability to operate a keyboard and learn Point of Sale procedures to pre-check order and close out the check. Ability to work a flexible schedule including weekends and holidays. Must be able to work a full shift (8 hours) walking and standing with or without reasonable accommodations outside in the pool area with different weather conditions. Must be able to work outdoors. Must be able to obtain Responsible Beverage Service (RBS) and California Food Handler Card within 30 days of hire if applicable to the position you are applying for.

Requirements

minimum of (1) year of serving experience required
basic knowledge of food and beverage preparation, service standards, guest relations and etiquette
Knowledge of the appropriate table settings, service ware and menu items
Ability to read, write and speak the English language sufficient to understand menus, special promotions, record orders, and communicate with guests to explain and record orders
Ability to remember, recite and promote the variety of menu items
Ability to transport large trays weighing up to 40 lbs. through a crowded room on a continuous basis throughout shift
Ability to operate beverage equipment
Ability to operate a keyboard and learn Point of Sale procedures to pre-check order and close out the check
Ability to work a flexible schedule including weekends and holidays
Must be able to work a full shift (8 hours) walking and standing with or without reasonable accommodations outside in the pool area with different weather conditions
Must be able to work outdoors
Must be able to obtain Responsible Beverage Service (RBS) and California Food Handler Card within 30 days of hire if applicable to the position you are applying for

Nice To Haves

Prior luxury hospitality experience preferred

Responsibilities

Check station before, during and after shift for proper set-up and cleanliness.
Set up and service pool chairs.
Greet the guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness.
Record the details of the order from the guests, repeating the order to the guest to check for accuracy.
Input the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed.
When complete, retrieve order from kitchen, confirm its accuracy, lift and deliver to guest along with appropriate condiments.
Abide by all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
Replenish beverages as necessary and check with guests for overall satisfaction.
Market and serve upon request any dessert items or specialty coffees.
Ascertain guest satisfaction and present check.
Process check per hotel procedures.

Benefits

Access to your pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental Health Resources
Best-in-Class Paid Time Off (PTO)
Go Hilton travel discount program
Supportive parental leave
Matching 401(k)
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
Debt-free education \: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
Career growth and development
Team Member Resource Groups
Recognition and rewards programs