Security Officer

Trump International Beach Resort•North Miami Beach, FL

19d•Onsite

About The Position

SUMMARY: Responsible for the safeguarding of hotel property, assets, guests, visitors and employees ESSENTIAL DUTIES AND RESPONSIBILITIES: Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets. Answer house calls, assist guests and employees with respect to safety, security and hotel operations. Initiate and follow-up all investigations of crimes committed against property and persons. Assist sick and injured guests and employees, ensuring documentation and disposition of reports. Document and secure all lost & found items received. Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow-up with guests, visitors and employees, documenting all contacts. Maintain accurate records while performing basic office duties including, but not limited to, camera monitoring, shift activity log, codebook, and employee and guest binder interaction. Monitor employee key distribution/storage including all master keys/hard keys and conduct an inventory during each shift Assist supervisor in checking alarm systems, safety and fire equipment systems and closely monitoring security of building doors, service areas and delivery areas. Assist with other duties as directed by Supervisor.

Requirements

Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Must possess basic computational ability.
Must possess basic computer skills.
Knowledge of hotel policy and fire-safety procedures.
Ability to operate hand held two-way radio and knowledge of ten codes.
Possess an understanding of the importance of a Security Officers Role Must be able to work flexible hours.
This includes weekends and holidays.
All shifts require a Face to Face relief. This means an officer MUST always wait for his/her relief to arrive before they can sign out and leave the property.
Must be able to exhibit a take charge demeanor when necessary and take control of an emergency situation or incident when it arises.
Minimum of one year security officer background working in a Hotel or Condominium.
Must be Guest Service Oriented with the ability to communicate in a professional manner at all times.
Ability to listen effectively, speak, read and write English clearly to ascertain and document important information.
Ability to listen effectively, speak, read and write in the English language clearly to and document important information.

Responsibilities

Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.
Answer house calls, assist guests and employees with respect to safety, security and hotel operations.
Initiate and follow-up all investigations of crimes committed against property and persons.
Assist sick and injured guests and employees, ensuring documentation and disposition of reports.
Document and secure all lost & found items received.
Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow-up with guests, visitors and employees, documenting all contacts.
Maintain accurate records while performing basic office duties including, but not limited to, camera monitoring, shift activity log, codebook, and employee and guest binder interaction.
Monitor employee key distribution/storage including all master keys/hard keys and conduct an inventory during each shift
Assist supervisor in checking alarm systems, safety and fire equipment systems and closely monitoring security of building doors, service areas and delivery areas.
Assist with other duties as directed by Supervisor.