Security Officer - Utility Company
About The Position
Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. Job Description As a Security Officer Dispatch Console in Rapid City, SD, you will serve and safeguard clients in a range of industries such as Utilities, and more. Join Allied Universal as a Dispatch professional supporting a utilities location, where you will monitor activity, coordinate communications, and respond to security-related needs with professionalism and care. In this role, you will help maintain an organized operation through strong customer service, teamwork, and clear communication while reflecting Allied Universal’s agile, reliable, and innovative approach with integrity in every interaction.
Requirements
- Customer service experience is preferred.
- Comfortable using a computer or tablet is preferred.
- Access control and badge experience is preferred.
- Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
- Possess a high school diploma or equivalent.
- As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
- Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
- As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
- Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
- A valid driver’s license will be required for driving positions only.
Nice To Haves
- Customer service experience
- Comfortable using a computer or tablet
- Access control and badge experience
Responsibilities
- Provide customer service to employees, contractors, visitors, and/or vendors by carrying out site-specific procedures, dispatch protocols, and when appropriate, emergency response activities.
- Monitor phones, radios, alarms, and/or system notifications to receive calls for service, prioritize incidents, and relay information to the appropriate personnel in a calm, problem-solving manner.
- Document incidents, service requests, and communications in dispatch logs and/or reporting systems, helping to support accurate records and timely follow-up.
- Coordinate routine and urgent communications across the location, including utility operations areas, to help support response efforts during outages, access issues, and other security-related or operational concerns.
- Conduct regular and random patrols around the business and perimeter as needed, with working environments and conditions varying by location.
Benefits
- Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
- Career Growth: Get paid training and access to career growth opportunities.
- Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
- Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
