Security Officer - Reception Desk Coverage

Allied Universal • New York, NY

17h • $22 • Onsite

About The Position

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. Job Description As a Security Officer - Reception Desk Coverage in New York, NY , you will serve and safeguard clients in a range of industries such as Retail/Malls, and more. As a Front Desk Officer at a busy retail and mall location, you will welcome guests, manage access control and badging, monitor lobby activity, and assist with security-related inquiries. You will communicate clearly with staff and visitors, document incidents, and support a positive customer experience. At Allied Universal, you will bring integrity to every interaction while working as part of an agile, reliable, and innovative team that puts people first.

Requirements

• A minimum of 2 years of security experience is required.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Nice To Haves

• Customer service experience is preferred.
• Access control and/or badge experience is preferred.
• Being comfortable using a computer or tablet is preferred.

Responsibilities

• Provide customer service to clients and guests at a front desk within a retail location by following site-specific policies, access procedures, and when appropriate, emergency response activities.
• Monitor entry points and manage visitor, vendor, and contractor check-in and/or check-out, including verifying identification and issuing credentials per site requirements.
• Answer phones and greet guests, provide directions and general assistance, and escalate service issues to site contacts as needed while maintaining a professional presence.
• Respond to incidents and critical situations in a calm, problem-solving manner, including coordinating notifications to site leadership and/or emergency services when required.
• Complete required documentation such as shift logs, incident reports, and access records, and report maintenance concerns or suspicious activity to help to deter unwanted activity.

Benefits

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED