Security Officer - on call

NASHVILLE DOWNTOWN HOTEL LLC•Nashville, TN

7d•Onsite

About The Position

Responsible for the safety and security of guests, employees, and property, while maintaining standards of service. Promptly responding to incidents to maintain a secure environment.

Requirements

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Proficient communication skills, both verbally and in writing, enabling effective interaction with guests and colleagues.
Ability to multi-task and handle pressure during peak periods while maintaining service standards.
Proficient in reading and interpreting documents such as safety rules, operating instructions, maintenance guidelines, and procedure manuals.
Always upholds professionalism, exhibiting courtesy and respect towards guests and colleagues.
Knowledge of all applicable federal, state and local health and safety regulations.
Ability to grasp, lift, carry or transport up to 50 pounds.
Strong computer skills.
Must be able to walk, climb stairs.
Must be able to bend, stoop, and crouch.
Must use hands to reach, grasp, handle, push and pull.
Must have good near and far vision.
Must be able to hear, talk, smell.
Must be able to lift & carry up to 50 pounds.
Must be able to stand and walk for up to 5 hours and a total of 7 hours in an 8 hour shift.
Must complete Hilton brand required trainings.
Must obtain unarmed security guard license.
CPR certified.

Nice To Haves

Previous hotel security experience preferred.

Responsibilities

Ensure adequate service and safety of property, guests, employees, while maintaining a professional and friendly attitude
Be first responder in case of emergency, i.e., guest illness, fire emergency, employee accident
Visually inspect hotel areas; conduct safety and security walkthroughs of all departments, public space, outside grounds, parking, emergency exits, doors, etc.
Address issues and resolve. Follow set schedule/walkthrough format, if applicable
Adhere to service standards, always ensuring safety and comfort of guests
Verbally communicate, in a calm, positive demeanor, taking control, giving direction in case of hotel emergency
Ensure adherence to all applicable federal, state, local safety and health regulations and corporate standards
Handle lost & found, using applicable procedures
Prepare any necessary reports, i.e., theft reports, employee injuries, etc.
Resolve guest concerns/complaints, address root issue.
Other duties and responsibilities as assigned.
The employee may be expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
Maintain a safe work environment for co-workers and a safe hotel for guests; please refer to Section 2.4 in the Team Member Handbook for specific examples.