Security Officer - Lost & Found Coordinator - Caribe Royale Orlando Hotel

Caribe Hotels Orlando•Orlando, FL

45d•Onsite

About The Position

The Security Officer - Lost & Found Coordinator is responsible for ensuring the safety and security of guests, associates, and property while managing the hotel's Lost & Found program with accuracy, professionalism, and exceptional guest service. This role maintains detailed tracking of all recovered items, ensures timely follow-up with guests, and upholds brand standards related to confidentiality and property procedures.

Requirements

Professional demeanor appropriate for a resort environment.
Able to handle a multitude of tasks in an ever-changing environment.
Ability to operate a motor vehicle.
Able to communicate in the English language. Second language is a plus.
Able to work flexible schedules including holidays and weekends and able to perform multiple tasks.
Experience using computers and software programs such as Microsoft Office (Word, Excel, and Outlook).
Must be able to work in a fast-paced environment.
Must be physically fit to lift, pull, and push items up to 100 pounds.
Also requires standing/walking/reaching and bending throughout shift.

Nice To Haves

CPR, First Aid and AED Certifications, preferred.
Minimum of six (6) months' experience in a high-volume capacity, or luxury hotel/resort atmosphere preferred.
High school diploma: experience in a large hotel environment preferred.

Responsibilities

Patrol hotel property (interior and exterior) to ensure a safe and secure environment for guests, visitors, and associates.
Respond promptly to security incidents, guest concerns, and emergency situations.
Monitor surveillance systems, access points, and alarm systems as required.
Complete incident reports, security logs, and documentation in an accurate and timely manner.
Adhere to office policies set forth by security management.
Assist guests in their rooms or assist guests with entry into their rooms according to hotel standards.
Serve as the primary point of contact for all Lost & Found inquiries from guests and associates.
Receive, log, label, store, and track all found items according to hotel policy and industry standards.
Maintain a secure and well-organized Lost & Found storage area.
Communicate with guests regarding lost items in a timely, courteous manner via phone, email, or in person.
Ensure proper identification and documentation before releasing any items.
Coordinate shipping or delivery or recovered items when requested and required.
Maintain accurate digital records in the Lost & Found management system.
Conduct periodic audits of stored items and manage disposition of unclaimed property according to policy.
Always use proper radio etiquette.
Defuse any incidents of threats or violence within the resort.
Respond to emergency situations, including medical, security, guest complaints, etc.
Administer First Aid/CPR, as necessary.
Control all keys within the guidelines established.
Check all packages and Associate bags via the staff entrance/exit, or entrance of the parking areas.
Maintain awareness of all suspicious people and escort them off the property if warranted. Check and record identification of suspicious persons.
Conduct rounds throughout the resort, paying particular attention to unsecured areas. Document any discrepancies.
Knowledge of the resort's computerized locking system.
Receive and process all lost and found items as per procedures established.
Respond to all guest requests immediately.
Perform any additional duties as required by management.