Security Officer Lead (Horseshoe)

Caesars Entertainment•Council Bluffs, IA

6d•Onsite

About The Position

Responsible for maintaining security protection on property, including money transactions, customer service, and performing command center/dispatch Functions. Check IDs and ensure all guests are at least 21 years of age to enter the casino. Observe and report disruptive or intoxicated persons. Respond to security concerns in a prompt and efficient manner. Provide medical attention in emergency situations to guests. Provide assistance and service to guests and employees. Ability to effectively communicate over dispatch radio. Maintain an upbeat and positive demeanor in all interactions as well as maintain composure in handling difficult interactions. Comply with Iowa Racing and Gaming Commission Regulations and procedures. Comply with company regulations, policies, and procedures. Act as a role model to other employees and always presents oneself as a credit to the Company and encourage others to do the same. Performs all other related and compatible duties as assigned.

Requirements

Good oral and written communication skills including tact when dealing with difficult customers; must be fluent and literate in English
Ability to maintain extremely confidential information
General familiarity with investigative procedures
Valid driver's license preferred to drive security vehicle on the property when needed
Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests, and vendors
Ability to compose clear, accurate, and concise reports
Must be able to listen and respond to visual and aural cues
Physically mobile with reasonable accommodations including ability to lift up to 50 lbs., and ability to push, pull, reach, bend, twist, stoop and stack
Must be able to run on level surfaces, as well as, up and downstairs
Ability to stand for extended periods of time

Responsibilities

Maintaining security protection on property, including money transactions
Customer service
Performing command center/dispatch Functions
Check IDs and ensure all guests are at least 21 years of age to enter the casino
Observe and report disruptive or intoxicated persons
Respond to security concerns in a prompt and efficient manner
Provide medical attention in emergency situations to guests
Provide assistance and service to guests and employees
Ability to effectively communicate over dispatch radio
Maintain an upbeat and positive demeanor in all interactions as well as maintain composure in handling difficult interactions
Comply with Iowa Racing and Gaming Commission Regulations and procedures
Comply with company regulations, policies, and procedures
Act as a role model to other employees and always presents oneself as a credit to the Company and encourage others to do the same
Performs all other related and compatible duties as assigned

Benefits

Full-time team members are able to choose from four different medical coverage levels
On-site clinic for team members
Dental and vision plans, along with other voluntary benefits
Tuition assistance programs
Student loan repayment
Dependent scholarship programs
Option to enroll in 401k with a company match
Free parking
Wide variety of team member activities
Discounted meals in our team member dining room while on shift. This includes sandwiches, salads, fresh fruit, cereal and a wide variety of beverages