Security Officer Lead (Horseshoe)

Caesars Entertainment•Council Bluffs, IA

4h•Onsite

About The Position

Responsible for maintaining security protection on property, including money transactions, customer service, and performing command center/dispatch Functions. Check IDs and ensure all guests are at least 21 years of age to enter the casino. Observe and report disruptive or intoxicated persons. Respond to security concerns in a prompt and efficient manner. Provide medical attention in emergency situations to guests. Provide assistance and service to guests and employees. Ability to effectively communicate over dispatch radio. Maintain an upbeat and positive demeanor in all interactions as well as maintain composure in handling difficult interactions. Comply with Iowa Racing and Gaming Commission Regulations and procedures. Comply with company regulations, policies, and procedures. Act as a role model to other employees and always presents oneself as a credit to the Company and encourage others to do the same. Performs all other related and compatible duties as assigned.

Requirements

Good oral and written communication skills including tact when dealing with difficult customers; must be fluent and literate in English.
Ability to maintain extremely confidential information.
General familiarity with investigative procedures.
Valid driver's license preferred to drive security vehicle on the property when needed.
Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests, and vendors.
Ability to compose clear, accurate, and concise reports.
Must be able to listen and respond to visual and aural cues.
Physically mobile with reasonable accommodations including ability to lift up to 50 lbs., and ability to push, pull, reach, bend, twist, stoop and stack.
Must be able to run on level surfaces, as well as, up and downstairs.
Ability to stand for extended periods of time.

Responsibilities

Maintaining security protection on property
Money transactions
Customer service
Performing command center/dispatch Functions
Check IDs and ensure all guests are at least 21 years of age to enter the casino
Observe and report disruptive or intoxicated persons
Respond to security concerns in a prompt and efficient manner
Provide medical attention in emergency situations to guests
Provide assistance and service to guests and employees
Effectively communicate over dispatch radio
Maintain an upbeat and positive demeanor in all interactions
Maintain composure in handling difficult interactions
Comply with Iowa Racing and Gaming Commission Regulations and procedures
Comply with company regulations, policies, and procedures
Act as a role model to other employees
Performs all other related and compatible duties as assigned