Security Officer I (Part-Time)

Rivers Casino•Schenectady, NY

29d•$25 - $28•Onsite

About The Position

Position Summary: Patrols casino premises and/or guards casino posts to maintain safety and security; prevent underage gambling and casino floor access, protect assets and ensure observance of applicable laws and casino regulations.

Requirements

Prior experience in law enforcement, military, or security field preferred
High School diploma or equivalent
Excellent oral and written communication skills
Able to handle stressful situations dealing with the general public
Ability to work in an environment, which may be noisy
Knowledge in various computer programs including Microsoft Office (Word, Excel, etc.)
Ability to communicate with team members and guests
Ability to be a TEAM player
Ability to successfully fulfill the pre-employment process
Ability to work flexible shifts and days of the week including holidays
Ability to obtain and maintain all necessary licensing

Responsibilities

A sense of happiness that creates an environment of positivity
Appropriate humor that creates an environment of excitement and good times
Energy and enthusiasm which creates a friendly and enjoyable atmosphere
Appropriately celebrating successes with team members and guests
Welcomes guests, thanks them for visiting, seeks ways to make guests comfortable and expresses desire to have them return
Strives to deliver memorable guest experiences
Treats guests and team members like royalty to create loyalty
Demonstrates a smile that creates a positive, warm, friendly image and attitude
Presents a neat, clean, well-groomed appearance at all times
Provides proactive service by anticipating guest needs
Displays kindness and professionalism when engaging with guests
Knows, understands and complies with established company, department and position specific policies and procedures
Ensures the workplace is hazard-free and reports safety concerns
Informs supervisor of all pertinent information and reports any irregularities to the company
Behaves in an honest and ethical manner, identifying right from wrong at all times.
Seeks answers when unclear
Takes ownership if mistakes are made
Trustworthy, credible and follows through on when assigned tasks
Supports team members, guests and the business by adhering to the established work schedule
Values diversity, inclusion and contributions from all in the workplace
Provides and accepts feedback
Treats each team member with dignity, cheers them when they succeed and supports them if they stumble
Shows flexibility to work overtime, and/or changing hours or days off
Provides the highest level of service to our guests, maintaining a friendly and approachable demeanor / appearance
Creates a positive experience for guests by creating a sense of safety by having a visible presence of security around the property
Celebrates with our guests (birthdays, anniversaries, gaming wins, bachelor / bachelorette parties, etc)
Creates a positive experience for guests by offering a warm welcome and a fond farewell
Displays an upbeat and positive attitude with our guests and team members
Participates in department / property team functions
Conducts proactive introductions with our guests
Remains knowledgeable of property events / promotions / property amenities / restaurant hours
Assists guests by providing directions to property amenities. Escorts guests to the location when appropriate
Completes ServSafe alcohol training and follows department policies on handling intoxicated guests
Assists in the execution of emergency procedures as directed by security leadership
Performs specific security duties as outlined by the Security Department policies and procedures to ensure the protection of all company assets as well as the safety and welfare of guests and team members
Responds to all medical related incidents on the property while providing outstanding guest service
Assists Security EMTs in administering First AID / CPR
Conducts escorts (money, personnel, and vendors)
Respond to requests for assistance in cases of physical altercations, accidents, theft, or other disturbances or emergencies
Reports suspicious or unusual activity to security leadership
Gathers information necessary for preparing security incident reports / investigations
Documents a complete and thorough investigation of incidents
Ensures department compliance by making all necessary and proper notifications
Requests to see identification from all visitors who appear 30 years old or younger
Follows department Standard Operating Procedures regarding the process of verifying identification
Verifies patrons' identifications to prevent those under the age of 21 from gaining access to the gaming floor
Maintains the highest level of vigilance at casino entrances and does not allow themselves to become distracted
Handles situations with a sense of compassion and maintaining confidentiality of security-related incidents
Handles sensitive guest matters with the utmost level of professionalism
Resolves guest issues using all available resources
All other duties as assigned