Security Officer - Hotel Patrol

Allied Universal•Palm Springs, CA

6d•$19•Onsite

About The Position

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. Job Description As a Security Officer - Mall Front Desk in Palm Springs, CA , you will serve and safeguard clients in a range of industries such as Retail/Malls, and more. As a Front Desk Security Officer in a retail and mall location, you will welcome guests, manage access, answer questions, and monitor cameras and alarms to help identify security-related concerns. You will document incidents, coordinate with site teams, and provide calm, professional customer service. At Allied Universal, you will bring agility and reliability to each shift, support a caring culture, and deliver through teamwork while acting with integrity.

Requirements

Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
Possess a high school diploma or equivalent.
As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
A valid driver’s license will be required for driving positions only.

Nice To Haves

Alarm panel experience is preferred.
Loss prevention experience is preferred.
Being comfortable using a computer or tablet is preferred.
Customer service experience is preferred.
A guard card and/or license is preferred.

Responsibilities

Provide customer service to visitors, tenants, and vendors at a retail location by carrying out site-specific procedures, access guidelines, and when appropriate, emergency response activities.
Staff the front desk in a professional manner, greeting and directing guests, answering general questions, and assisting with wayfinding as needed.
Support guest and employee access by monitoring entry points, issuing visitor credentials per site policy, and maintaining sign-in and sign-out documentation.
Monitor alarms, cameras, intercoms, and other front desk systems as assigned, and report unusual activity according to site procedures.
Respond to incidents and critical situations in a calm, problem-solving manner, including contacting site leadership and/or emergency services when required.
Document incidents, observations, and service requests in daily activity logs and incident reports, and communicate updates during shift transitions.
Help to deter theft, disorderly conduct, and other policy violations by maintaining a visible presence at the front desk and reinforcing posted rules when appropriate.
Coordinate with store management, mall operations, and/or maintenance to route concerns such as lost and found, customer disputes, and facility issues to the appropriate resources.
Provide directions and assistance during special events, peak traffic periods, and store promotions, helping to maintain orderly entry and lobby flow.
Follow Allied Universal policies and site-specific guidelines, including confidentiality requirements and customer service expectations.

Benefits

Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
Career Growth: Get paid training and access to career growth opportunities.
Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

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