Security Officer Guest Services Representative

Allied Universal • New York, NY

21h • Onsite

About The Position

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. As a Security Officer Guest Services Representative in Brooklyn Heights, NY, you will serve and safeguard clients in a range of industries such as Residential, and more. Join Allied Universal at a residential location where you will serve as the welcoming front desk presence, assisting residents, guests, and staff with access support, visitor check-in, and clear communication. In this stationary role, you will help monitor activity, report security-related concerns, and deliver customer service with professionalism. Bring a people-first mindset while supporting a caring team known for reliability, agility, innovation, and integrity.

Requirements

• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.

Responsibilities

• Provide customer service to residents, guests, vendors, and/or staff by following site-specific procedures and front desk protocols at a residential location.
• Monitor lobby activity, manage visitor check-in and/or access procedures, and document arrivals, departures, deliveries, and other front desk activity.
• Respond to incidents, resident concerns, and critical situations in a calm, problem-solving manner, contacting property management and/or emergency services when appropriate.
• Answer phones, provide directions and information, and support security-related communications between residents, guests, building staff, and/or responding personnel.
• Observe cameras, alarms, and entry points from the front desk and report unusual activity, maintenance concerns, and/or policy violations according to site procedures.

Benefits

• Access to our exclusive technology to view and claim additional shifts to earn more.
• Get paid training and access to career growth opportunities.
• Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Enjoy discounts on top brands and services through our Perks Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees