Security Officer - Front Desk Operations
About The Position
As a Security Officer - Front Desk Operations in Austin, TX, you will serve and safeguard clients in a range of industries such as Tech/Media/Telecom, and more. As a Front Desk Security Professional with Allied Universal in a dynamic tech and media location, you will be the first point of contact for visitors and employees. Your role focuses on access control, monitoring alarm panels, and providing exceptional customer service. By remaining visible at the front desk, you help to deter security-related incidents while supporting a welcoming and secure environment, all while embodying our values of teamwork, integrity, and putting people first.
Requirements
- Have 1 or more years of law enforcement experience or 2 or more years of security supervisor or manager experience or 3 or more years of security-related experience.
- Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
- Possess a high school diploma or equivalent.
- As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
- Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
- As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
- Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
- A valid driver’s license will be required for driving positions only.
Nice To Haves
- Customer service experience is preferred.
- Alarm panel experience is preferred.
- Access control or badge experience is preferred.
Responsibilities
- Provide customer service to clients, visitors, and/or employees by carrying out security-related procedures and site-specific policies at the front desk.
- Monitor access control at the front desk, verifying identification and credentials of individuals entering the location.
- Assist with visitor management, including registration, issuing badges, and providing information as needed.
- Respond to incidents and critical situations in a calm, problem-solving manner, following established protocols.
- Maintain detailed and accurate records of security-related activities and/or incidents occurring at the front desk.
- Communicate professionally with clients, visitors, and Allied Universal management regarding security-related matters.
- Support emergency response activities when appropriate, following location-specific procedures.
Benefits
- Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
- Career Growth: Get paid training and access to career growth opportunities.
- Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
- Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
