Security Officer - Command Center

Allied Universal

8d • $23

About The Position

As a Security Officer - Telecom Command Center in Sterling, VA, you will serve and safeguard clients in a range of industries such as Tech/Media/Telecom, and more. Join Allied Universal at a leading tech and data center location as a Dispatch Officer supporting critical security-related operations. You will monitor systems and alarm activity, coordinate incident response and officer dispatch, manage access control and badge activity, and document events with clear communication. Bring a customer service mindset while working with a team that is agile, reliable, and innovative, always putting people first and acting with integrity.

Requirements

• Have 1+ years of security-related experience.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Nice To Haves

• Access control and/or badge experience is preferred.
• Alarm panel experience is preferred.
• A guard card and/or license is preferred.
• Customer service experience is preferred.

Responsibilities

• Provide customer service to site personnel and visitors by carrying out security-related procedures, site-specific policies, and when appropriate, emergency response activities at a technology and data infrastructure location.
• Operate the dispatch post by monitoring alarms, access control, video surveillance, intercoms, and other site systems, and coordinating responses per post orders.
• Answer inbound calls, radio traffic, and electronic requests; document and route information to the appropriate personnel following escalation guidelines.
• Respond to incidents and critical situations in a calm, problem-solving manner, including coordinating notifications to site contacts and Allied Universal leadership as required.
• Create accurate, timely reports of incidents, maintenance issues, and unusual activity using client and Allied Universal reporting tools.
• Maintain activity logs, key and/or badge accountability, and other required documentation to support site operations and compliance requirements.
• Support access control processes by verifying authorization, assisting with visitor check-in and/or credential requests, and directing individuals to appropriate locations per site policy.
• Conduct regular and random patrols around the business and perimeter as directed by post orders. Working environments and conditions may vary by site.
• Help to deter unauthorized entry and/or suspicious activity by maintaining a high-visibility presence, monitoring assigned areas, and promptly reporting concerns.
• Assist with emergency and/or continuity procedures such as fire alarms, medical incidents, power issues, and system outages by coordinating communications and dispatching resources per site protocols.
• Coordinate with local emergency services and/or facility teams when requested, providing clear information and access guidance per site procedures.
• Participate in shift turnover by briefing incoming personnel on active issues, recent incidents, and outstanding tasks, and maintaining readiness of dispatch equipment and supplies.

Benefits

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees