Security Officer C2

New Museum of Contemporary Art•New York, NY

About The Position

Security Officers at the New Museum play a critical role in maintaining a safe, welcoming, and inclusive environment for all. Security Officers are responsible for ensuring the safety and security of the museum’s visitors, staff, exhibits, and property. This role involves patrolling galleries and non-public areas and working at the security console. Responding to emergencies, reporting incidents and providing excellent customer service to museum visitors are also key responsibilities. Security Officers must always maintain a welcoming and alert demeanor while on duty. This position requires a balance of vigilance and hospitality, ensuring the protection of the museum’s exhibitions and spaces.

Requirements

Must possess a valid New York State Security Guard license.
Must possess a valid Fire and Life Safety Director (FLSD) certification and be able to pass an FDNY onsite exam. F-89, N-85, Z-89 are all acceptable.
High school diploma or equivalent required.
Prior experience in security, customer service, or a public-facing role preferred.
Strong observational and problem-solving skills.
Excellent interpersonal and communication skills.
Ability to remain composed in high-pressure situations.
Must be able to stand, walk, sit, and climb stairs for extended periods.
Must be able to work flexible hours, including evenings, weekends, and holidays

Responsibilities

Patrol assigned area to ensure the safety of people, artwork and property.
Monitor CCTV, fire alarm panels, and access control systems from the Security Console.
Respond to alarms, emergencies, and incidents in a timely manner.
Enforce museum policies while maintaining a visitor-friendly approach.
Provide clear and courteous assistance to guests, including directions and information about exhibitions.
Observe and report any suspicious activity, safety concerns, or maintenance issues.
Submit detailed and accurate reports.
Perform crowd management during public programs, openings, and special events.
Collaborate with the Visitor Experience team and other departments to enhance the overall visitor experience.
Collaborate with local law enforcement and emergency services when necessary.
Be familiar with the Emergency Action Plan (EAP) and participate in regular safety drills and training sessions to ensure preparedness and compliance with safety protocols.