Security Officer - Badge Technician I

Allied Universal • Nashville, TN

3d • $23

About The Position

As a Security Officer - Badge Technician I in Nashville, TN , you will serve and safeguard clients in a range of industries such as Tech/Media/Telecom, and more. As an Allied Universal Security Officer at a fast-paced tech and media location in Seattle, you will monitor and patrol assigned areas, complete routine rounds, and stay visible to help discourage security-related incidents. You will respond to concerns, document observations, and communicate clearly with staff and visitors while delivering customer service. Bring an agile, reliable mindset, support teammates, and act with integrity as you help maintain a welcoming environment.
About the role: The Badge Technician I is primarily responsible for providing customer service support, facilities support, phone call handling and trouble ticket resolution, as well as access management. While operating under close supervision of the Shift Supervisor, a Badge Technician I is expected to independently execute a number of standard operating procedures to support corporate employees and affiliates on a regular basis. This role will be part of a team of professionals working in a fast-paced and complex environment to troubleshoot badging operations. Duties include, but are not limited to, helping corporate employees and associates resolve their badging issues via phone, email, trouble ticketing, and in-person through a Walk-Up service. Various administrative badging duties require good judgment and creative problem solving, even in the absence of specific instructions, with a combined perspective of excellent customer service and strong attention to detail as security specialists. The successful applicant will be comfortable with shift-based work, have direct day-to-day contact with our clients, and will need: outstanding communication skills, an exceptional ability to multitask, a great attitude and work ethic, the ability to be a self-reliant team player, and the capacity to leave a consistent positive impression with each and every interaction.

Requirements

• 1-2 years of experience in an administrative or customer service role
• Experience working with security access control systems and badging applications/software (e.g. Lenel)
• Excellent multitasking and ability to remain cordial and professional in stressful situations
• Outstanding phone etiquette and strong people skills
• Proactive problem-solving abilities
• Capacity to learn and apply standardized operating procedures to support issue resolution
• Positive attitude and outgoing personality
• Proficiency in Microsoft Windows and Office Suite
• Ability to read, write, and speak English clearly
• Typing speed of at least 35 wpm
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Nice To Haves

• Strong computer skills, including proficiency with databases and badge management software
• Excellent organization and attention to detail
• Effective communication and problem-solving skills
• Ability to work independently and as part of a team
• Knowledge of corporate security policies and access control procedures

Responsibilities

• Provide customer service to employees, visitors and/or vendors by following site-specific access procedures, issuing temporary badges when authorized and directing guests to the correct locations.
• Carry out security-related procedures and site-specific policies for a large office or campus environment, including monitoring entry points, lobbies and/or common areas.
• Respond to incidents and critical situations in a calm, problem-solving manner, including documenting events, notifying site contacts and/or emergency services as needed.
• Conduct regular and random patrols throughout buildings, parking areas and the perimeter to help to deter unauthorized activity and/or identify hazards that require reporting.
• Complete accurate shift reports, incident documentation and pass-down communications using required tools, while supporting client requests and maintaining a professional presence.

Benefits

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED