Security Manager

Pacific Science Center•Seattle, WA

27d•Onsite

About The Position

The Security Manager will lead a dedicated team committed to creating a safe, welcoming environment for guests and staff. This role combines strategic leadership with hands-on oversight of security operations, emergency preparedness, and risk management. As the primary security liaison for internal teams and external partners, you'll play a critical role in protecting our campus, employees and guests. You'll have flexibility for administrative tasks alongside scheduled hours and compensated on-call availability for urgent situations.

Requirements

Advanced knowledge of security principles, emergency response protocols, and risk management.
Strong leadership and team management skills.
Clear written and verbal communication.
Ability to prioritize and multitask in a fast-paced environment while maintaining professionalism.
Develop and implement security strategies.
Handle crisis situations with sound judgment and flexibility.
Models' exceptional emotional intelligence, de-escalating conflict, while reinforcing rules and expectations.
Maintain professionalism and positivity during challenging interactions.
Proficiency in Microsoft Office and ability to learn new platforms.
High school diploma or equivalent
Minimum of 3 years of security experience, including supervisory or managerial responsibilities.
Current First Aid and CPR certification (or within six months of hire).
Ability to respond onsite within 20 minutes when on call.
Successful completion of post offer, pre-employment background check, and drug/alcohol screening.

Nice To Haves

Prior experience in law enforcement, military, or security management.
College coursework in criminal justice or related field.

Responsibilities

Oversee Security for ~6-acre campus, including courtyard opening and closure, roving patrol of campus and perimeter and event security.
Lead, coach, and develop a Security team of ~8, including hiring, scheduling, performance management, and training.
Design and implement security strategies, policies, and procedures to mitigate risks and ensure compliance.
Maintain a weekly on-site schedule while providing 24/7 on-call availability for emergencies, with compensated on-call duties.
Primary liaison with internal teams and external partners, including Seattle Center Security and Seattle Police and Fire Departments.
Respond promptly and effectively to emergencies, including medical, safety, and security incidents.
Apply advanced de-escalation techniques to resolve conflicts and maintain a safe environment.
Manage ID badge and key issuance, record keeping, and access control systems.
Prepare and maintain accurate reports, logs, and incident documentation.
Provide exceptional customer service and assist guests with wayfinding.
Perform other duties within the scope of the role assigned.