Security Manager

Legends Global • Grand Rapids, MI

1d • Onsite

About The Position

The Security Manager oversees 24/7 facility, daily and event operations of the security departments for the Grand Rapids Venues including, Van Andel Arena, DeVos Place, DeVos Performance Hall, and future Acrisure Amphitheater and Amway Stadium. The role ensures a safe, secure, and organized environment for guests, clients, talent, partners, staff, and assets while managing parking logistics, staffing, revenue reporting, and policy compliance. This position requires a strong leader who can create and enforce policies, enhance customer service, manage personnel, and work a flexible schedule that includes nights, weekends, holidays, and extended event hours.

Requirements

• Associate degree in law enforcement or related field
• Minimum two (2) years of supervisory experience in event security OR Minimum five (5) years successful supervisory experience in security, law enforcement, or related discipline.
• Knowledge of: Crowd management, incident response, access control, hazard mitigation, and safety protocols.
• Relevant local, state, and federal laws affecting venue and event security operations.
• Budget monitoring, staff scheduling, documentation, and operational planning.
• Ability to: Communicate effectively in person and in writing.
• Lead, coach, discipline, and motivate teams.
• De-escalate conflicts and handle sensitive incidents professionally.
• Work under pressure, multitask, and meet stringent event deadlines.
• Maintain confidentiality, integrity, professionalism, and fairness.
• Skills: Use of computers, radios, access control systems, CCTV, and communication tools.
• Operation of motor vehicles security equipment.
• Must be able to pass background check.

Nice To Haves

• Preferred Bachelor’s degree or graduation from accredited law enforcement academy.
• Experience managing a large public assembly facility (arena, stadium, convention center, etc.).

Responsibilities

• Directly supervises and oversees the contracted security staff and ensures the highest level of safety and guest service.
• Plans staffing requirements based on event needs, crowds, talent, and building operations.
• Conducts Risk assessments for all events utilizing the Legends Global Risk assessment tool.
• Supports and enforces security policies, emergency procedures, staffing guidelines, and standard operating practices.
• Acts as liaison with law enforcement, fire department, first responders, and regulatory agencies.
• Handles high-priority, sensitive, or emergency incidents personally or through designated leadership.
• Oversee contracted security providers performance, corrective action, training, coaching, evaluations, and professional development.
• Manages incident documentation, reporting, Lost & Found procedures.
• Manages, updates and creates policies and procedures as required by Legends Global best practices.
• Assists in development and monitoring of security budget and financial controls.

Benefits

• Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree