Security Manager

Securitas • New York City, NY

3d • $110,000 - $114,753

About The Position

Securitas Security Services USA, Inc. is the global leader in protective services, delivering specialized guarding, advanced technology solutions, and comprehensive risk management to clients across a wide range of industries. Our mission is simple yet powerful: to help make your world a safer place . Backed by a legacy of trust, innovation, and global expertise, we provide tailored security solutions that combine cutting-edge technology with outstanding service. We are seeking a Security Manager (SSL) to lead security operations for a key client in Manhattan, NY . This role is responsible for contract compliance, operational performance, and financial targets. The ideal candidate is a seasoned leader with experience managing high-profile client accounts, mentoring managers, and building a strong culture of service and accountability, while serving as the primary client liaison. The Security Manager will oversee day-to-day operations, lead and develop a team of security supervisors and officers, drive operational improvements, monitor key performance indicators (KPIs), manage budgets, and partner with HR, Training, and Compliance to ensure alignment with corporate standards. Benefits : We believe in investing in our people. When you join Securitas, you’ll receive: ✔ Competitive Salary: $110,000 - $114,753 annually ✔ Comprehensive Benefits Package: Medical, dental, vision, and life insurance 10 accrued vacation days, 4 personal holidays, 6 sick days 401K with company matching ✔ Career Growth: Continuous training and leadership development programs. ✔ Dynamic Work Environment: Be a part of a highly engaged and results-driven team.

Requirements

• Bachelor’s degree in Criminal Justice, Business Administration, or related field is required.
• 8-10 years of law enforcement and/or military experience is required.
• Current driver’s license with a clean driving record.
• Strong customer service orientation with effective problem-solving skills.
• Proficiency in Microsoft Office, Salesforce, HRIS platforms, and SmartSheet.
• Excellent verbal and written communication skills.
• Demonstrated ability to hire, develop, motivate, and retain staff.
• Availability to respond to emergencies outside normal working hours.

Nice To Haves

• Experience in security operations or scheduling is a plus.

Responsibilities

• Develop and achieve weekly, monthly, and quarterly operational goals.
• Provide regular updates to senior leadership using tools like Salesforce and metrics reports.
• Collaborate with functional departments to meet business objectives.
• Participate in company and client initiatives, committees, and task forces.
• Recruit, hire, and retain top operations professionals.
• Set and monitor performance goals for security teams.
• Ensure timely completion of performance reviews, development plans, and improvement processes for employees.
• Identify and address performance gaps within teams.
• Ensure completion of all required training and encourage professional development.
• Conduct regular meetings to review goals, share best practices, and celebrate achievements.
• Deliver 100% customer satisfaction through frequent client engagement.
• Resolve customer service-related issues promptly and effectively.
• Stay informed about market trends, industry developments, and competitor activity to guide customer strategies.
• Manage daily staffing and administrative functions for assigned locations.
• Conduct quality assurance inspections and monitor Security Officer performance.
• Serve as a liaison between Securitas and client representatives.
• Oversee the training and operations of Field Supervisors and Security Officers.
• Ensure compliance with company policies, post orders, and contract requirements.

Benefits

• Competitive Salary: $110,000 - $114,753 annually
• Comprehensive Benefits Package: Medical, dental, vision, and life insurance
• 10 accrued vacation days, 4 personal holidays, 6 sick days
• 401K with company matching
• Career Growth: Continuous training and leadership development programs.
• Dynamic Work Environment: Be a part of a highly engaged and results-driven team.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager