Security Manager| Full-Time | PPG Paints Arena

Oakview Group•Pittsburgh, PA

64d•$73,000•Onsite

About The Position

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary This Security Manager has a Commitment to Excellence in guest service, while providing necessary safety and security support to guests visiting the PPG Paints Arena. This position will oversee shift Guards related to the 24-hour venue security (Command Post, Gates and Rear Yard). This role will pay an annual salary of $73,000 and is bonus eligible. Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays). About the Venue As a leading entertainment venue, PPG Paints Arena is the regional epicenter for athletic events, concerts, and family shows in Western Pennsylvania, and home to the NHL's Pittsburgh Penguins.

Requirements

3-5 years relevant experience.
Prior supervisory experience required.
Ability to work with minimal supervision.
Strong customer service skills.
Good written, verbal and interpersonal skills required.
Professional presentation, appearance and work ethic.
Ability to work daylight, evening, overnight, holidays, and weekends.
Ability to interact with all levels of staff, including management.
Must be 18 years of age or older.

Responsibilities

Provide security for incident response and risk assessments.
Assist with policies and procedures for safety and security protocols at the venue.
Ensure all building security systems are operating as necessary during event and non-event periods.
Security systems include, but are not limited to, cameras and access control, as well as physical security equipment.
Manage Building Security Officers working 12-Hour Shifts.
This position may be required to relieve shift guards as necessary for breaks or leave.
Create written reports associated with event incidents or personnel actions.
Deliver superior guest service while ensuring proper building and governmental protocols are being followed.
Manage requests for assistance from staff and visitors for a variety of security issues (fire, medical emergencies, etc.)
Ensure all safety and building guidelines are being followed, and proper security checks are conducted during guest entry.
Oversee the control and safety of all guests that visit the facility.
Ensure crowd control stays at a reasonable level and assist in emergency situations and conflicts as needed
Interact with the public and all levels of management and fellow employees.
Enforce rules and regulations of the facility.
Provide direct assistance, as needed, by being knowledgeable about locations throughout the facility.
Provide professionalism, courtesy, and respect to all guests and fellow employees.
Other duties as assigned.