Security Manager

Royal Sonesta Capitol Hill Washington, District of Columbia 20001

1d•Onsite

About The Position

The Security Manager is responsible for the safety and security of all our guests, employees, and visitors of the hotel. They are responsible for protection of all hotel assets, ensuring that hotel security policies and procedures in accordance with Sonesta Hotels International corporate guidelines are enforced and that the hotel is in full compliance to all local, state and federal regulations. The Security Manager also performs hotel security functions, to include fire prevention, safety, investigation, and resolution of guest and employee complaints regarding safety and security matters. As a Manager, the Security Manager will also help with managing the security officers in the department. This role involves delivering on the promise of Sonesta Service in all interactions with guests and clients, managing according to the Sonesta G.U.E.S.T. standards, and instilling a passion for customer service in all associates of the hotel.

Responsibilities

Deliver on the promise of Sonesta Service in all interactions with guests and clients.
Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel.
Performs normal hotel security functions to include fire prevention and safety checks.
Investigates thefts, accidents, and other incidents which occur on the property.
Prevents losses of company and guest’s property due to thefts, burglary, pilferage, and other criminal activity.
Ensures a safe and tranquil environment for guests and employees.
Assist guests and colleagues on all security and safety related enquiries.
Resolves guest and employee complaints regarding safety and security matters.
Conduct floor patrols during tour of duty, including checking of doors, windows, and securing facilities during non-operating hours.
Monitors the activities of personnel on the premises to detect and counter thefts and other criminal activities.
Completes associates’ forms and reports related to any accidents or issues within the premises of the hotel.
Immediately report hotel deficiencies to appropriate departments for immediate repair.
Log, store, and maintain the lost and found area of the hotel.
Create and maintain schedules for the Security Officers
Train and develop Security staff.
Provide assistance in investigations regarding security and safety matters.
Manage and participate on the Safety Committee for the property.
To perform other work-related duties as assigned by Management.