Security Incident Responder (Japanese Speaking)- Remote

Akamai

6h•Remote

About The Position

Are you excited by the prospect of detecting and mitigating the latest cyberattacks Would you enjoy protecting the world's leading brands in a exciting environment? Join our world-class class Security Operations Center Our Team strives to be the most trusted support services partner and to keep our customers online businesses up and running. We utilize tools, process and knowledge to diagnose and resolve product, platform, and customer issues. Our team delivers managed services for both media and security to proactively maintain quality and protect our customers' online presence. Respond to cyberattacks in real time As a Security Incident Responder, you'll engage in critical network and attack-related events for our customers. As frontline defense, you will own our central alerting system, detecting and mitigating the impact of attacks. In this exciting environment, your exceptional support to customers impacts the future of them and Akamai. As a Security Incident Responder, you will be responsible for: Being the first line availability for customer to respond to issues for their managed security services Monitoring internal infrastructure and customer events on their systems such as Central Alert System and proprietary graphing system Responding to customer incident tickets and internal routing while ensuring effective assignment of tasks to internal teams Following workflow procedures of an operations center in a large global environment Do what you love To be successful in this role you will: Have a Bachelor's Degree and/or equivalent experience. Be fluent in English and Japanese (Mandarin is a plus) Have experience in a Customer Support role or similar Demonstrate an ability to analyze, prioritize and escalate customer security attacks and engage with appropriate internal stakeholders Have basic knowledge of how the internet works, including, DNS. HTTP, Suite of IP Protocols Have passion and ability to learn new tools and technologies and problem solve Be able to work the following shift: Wednesday: 2:00 pm-7:30 ET and Thursday-Saturday: 7:30 am to 7:30 pm ET Work in a way that works for you FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply. Learn [https://www.akamai.com/careers] what makes Akamai a great place to work Connect with us on social and see what life at Akamai is like! [https://app.role-mapper.com/images/twitter.png]https://twitter.com/Akamai?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor [https://app.role-mapper.com/images/facebook.png]https://www.facebook.com/akamaicareers/ [https://app.role-mapper.com/images/linkedin.png]https://www.linkedin.com/company/akamai-technologies/ [https://app.role-mapper.com/images/instagram.png]https://www.instagram.com/akamaicareers/ [https://app.role-mapper.com/images/blog.png]https://www.akamai.com/blog? [https://assets.role-mapper.com/images/youtube_new.png]https://www.youtube.com/playlist?list=PLYo5nh8xQFpnnPl17sQRURR9ugKL-KMRO We power and protect life online, by solving the toughest challenges, together. At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here. Working for you At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life: Your health Your finances Your family Your time at work Your time pursuing other endeavors Our benefit plan options are designed to meet your individual needs and budget, both today and in the future. About us Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away. Join us Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you! Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, gender identity, sexual orientation, race/ethnicity, protected veteran status, disability, or other protected group status. If no date is displayed, applications are being accepted on an ongoing basis until the job is filled. Compensation Akamai is committed to fair and equitable compensation practices. For US based candidates only - the base salary for this position ranges from $53,600 - $96,400/year; a candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. Compensation for candidates outside the US will vary. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Akamai provides industry-leading benefits including healthcare, 401K savings plan, company holidays, vacation (in the form of PTO), sick time, family friendly benefits including parental leave and an employee assistance program including a focus on mental and financial wellness; Eligibility requirements apply.

Requirements

Have a Bachelor's Degree and/or equivalent experience.
Be fluent in English and Japanese (Mandarin is a plus)
Have experience in a Customer Support role or similar
Demonstrate an ability to analyze, prioritize and escalate customer security attacks and engage with appropriate internal stakeholders
Have basic knowledge of how the internet works, including, DNS. HTTP, Suite of IP Protocols
Have passion and ability to learn new tools and technologies and problem solve
Be able to work the following shift: Wednesday: 2:00 pm-7:30 ET and Thursday-Saturday: 7:30 am to 7:30 pm ET

Responsibilities

Being the first line availability for customer to respond to issues for their managed security services
Monitoring internal infrastructure and customer events on their systems such as Central Alert System and proprietary graphing system
Responding to customer incident tickets and internal routing while ensuring effective assignment of tasks to internal teams
Following workflow procedures of an operations center in a large global environment