Security Incident Responder (Japanese Speaking)- Remote

Akamai • Cambridge, MA

6h • Remote

About The Position

Are you excited by the prospect of detecting and mitigating the latest
cyberattacks

Would you enjoy protecting the world's leading brands in a exciting environment?

Join our world-class class Security Operations Center

Our Team strives to be the most trusted support services partner and to keep our
customers online businesses up and running. We utilize tools, process and
knowledge to diagnose and resolve product, platform, and customer issues. Our
team delivers managed services for both media and security to proactively
maintain quality and protect our customers' online presence.

Respond to cyberattacks in real time

As a Security Incident Responder, you'll engage in critical network and
attack-related events for our customers. As frontline defense, you will own our
central alerting system, detecting and mitigating the impact of attacks. In this
exciting environment, your exceptional support to customers impacts the future
of them and Akamai.

As a Security Incident Responder, you will be responsible for:

Requirements

• Have a Bachelor's Degree and/or equivalent experience.
• Be fluent in English and Japanese (Mandarin is a plus)
• Have experience in a Customer Support role or similar
• Demonstrate an ability to analyze, prioritize and escalate customer security attacks and engage with appropriate internal stakeholders
• Have basic knowledge of how the internet works, including, DNS. HTTP, Suite of IP Protocols
• Have passion and ability to learn new tools and technologies and problem solve
• Be able to work the following shift: Wednesday: 2:00 pm-7:30 ET and Thursday-Saturday: 7:30 am to 7:30 pm ET

Responsibilities

• Being the first line availability for customer to respond to issues for their managed security services
• Monitoring internal infrastructure and customer events on their systems such as Central Alert System and proprietary graphing system
• Responding to customer incident tickets and internal routing while ensuring effective assignment of tasks to internal teams
• Following workflow procedures of an operations center in a large global environment

Benefits

• opportunities to grow, flourish, and achieve great things
• benefit options are designed to meet your individual needs for today and in the future
• benefits surrounding all aspects of your life: Your health Your finances Your family Your time at work Your time pursuing other endeavors
• benefit plan options are designed to meet your individual needs and budget, both today and in the future

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level